Concierge Specialist

First Advantage•Atlanta, GA

3d•Remote

About The Position

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. As a Health Concierge Specialist, you will become an expert in Drug & Health Services within our Clinical Concierge Team. You’ll work directly with clients to manage and support drug and occupational health programs, coordinate and schedule services for candidates, and assist them throughout the process. Responsible for effectively communicating with internal and external teams to ensure smooth, efficient experience. This role requires a proactive, customer focused approach, where you will play a key part in providing exceptional service and support to clients and candidates alike. This is a 100% fully remote position (Work from Home) based in the United States.

Requirements

Customer focused attitude and mentality with attention to detail
Advanced computer skills (Microsoft Office Suite, Internet Searches, Database Lookups)
Excellent time management and organizational skills to handle multiple priorities with accuracy
The ability to manage multiple priorities using time management and organization skills
The skills to work independently to follow directions as established by company or customer
Are energetic, self-motivated, and detail-oriented
Collaborative team player, comfortable working with diverse individuals both locally and remotely
High School Diploma or GED required.
Have 1-year Client Service/Support experience
Proficient in reading, writing, and speaking English
Reliable and punctual, with a strong work ethic

Nice To Haves

Associate degree in a related field or 2 years of relevant work experience

Responsibilities

Be the dedicated point of contact for a client and their candidates needing assistance on Drug and Occupational Health screening requests
Understand candidate needs and provide them with tailored solutions by researching and calling collection sites and clinics
Facilitate calls, send emails, texts, or use Salesforce to answer all internal/external inquiries
Register applicants for appropriate services and ensure successful completion of those services.
Data entry of laboratory results, physical examinations, and breath alcohol tests
Troubleshooting technical issues related to drug order fulfillment and operations