Concierge Specialist

Cowbell Cyber Inc.

1d•Remote

About The Position

Cowbell is signalling a new era in cyber insurance by harnessing technology and data to provide small and medium-sized enterprises (SMEs) with advanced warning of cyber risk exposures bundled with cyber insurance coverage adaptable to the threats of today and tomorrow. Championing adaptive insurance, Cowbell follows policyholders’ cyber risk exposures as they evolve through continuous risk assessment and continuous underwriting. In its unique AI-based approach to risk selection and pricing, Cowbell’s underwriting platform, powered by Cowbell Factors, compresses the insurance process from submission to issue to less than 5 minutes. Founded in 2019, Cowbell is based in the San Francisco Bay Area with employees across the U.S., Canada, U.K. and India and is backed by over 15 A.M. Best A- or higher rated reinsurance partners. This role will be instrumental in crafting the go-to-market strategy and will be the face of Cowbell support. This position is fully remote based.

Requirements

Proven success in operations and account servicing or the aptitude to obtain that experience.
Customer service-oriented in all aspects of your work.
Self-motivated and results-oriented mentality. You take initiative to solve problems with high energy and urgency.
Passion and resiliency.
Effective verbal, written, and presentation skills.
Aptitude in basic mathematics to handle various kinds of calculations.
Ability to understand financial statements, contracts, applications, computer printouts, rating manuals, and other insurance-related materials. Also ability to analyze and report out on risk.

Responsibilities

Facilitate stakeholder access to, and interaction with, Cowbell platform and product.
Complete activities related to maintaining compliance with Cowbell policies and procedures.
Facilitating accurate accounting for partner agents and brokers; communicating with external partners on accounting-related needs.
Assist with implementation of performance incentives for partner agents and brokers.
Facilitating the bulk entry of opportunities on behalf of partner agents and brokers.
Learn cyber insurance inside and out; it’s an evolving, growing, and exciting product protecting businesses of all types.
Collaborate with a passionate team, have fun, grow, learn, and teach the company along the way.
Be a point of accountability for ensuring Cowbell’s continued stellar reputation in service.