Concierge Shift Lead - Full Time - 3rd Shift (4314)

LARKSFIELD PLACE•Wichita, KS

2d•$17 - $18

About The Position

Concierge Shift Lead – Full-Time, Third Shift (Midnight - 8:00AM) Includes Rotating On-Call Coverage What We Offer: Competitive Pay – $17–18/hr, based on experience and responsibilities Full-Time Benefits Package – Health, dental, vision, 401(k) with employer match, and paid time off Career Growth Opportunities – Professional development, advancement potential, and tuition reimbursement to help you reach your goals A Meaningful Role – Make a daily impact as a key leader for our Concierge Services team A Supportive Work Environment – Join a collaborative team culture that values professionalism, hospitality, and service excellence Who Are We? Larksfield Place Retirement Communities is more than just a premier senior living community—it’s a movement among our employees who take pride in delivering exceptional care, hospitality, and service every day. Locally managed in Wichita, we are a not-for-profit continuous care retirement community with a national reputation for excellence. We proudly live out our "Elevate Every Day" mantra, striving to make each interaction meaningful for our residents, guests, and team members. Who Are You? You are an organized, service-driven professional with experience in hospitality, concierge, or customer service leadership roles. You take pride in ensuring smooth operations, delivering exceptional service, and creating a positive work environment. You are dependable, solution-oriented, and enjoy helping others thrive through leadership, coaching, and hands-on support. A Day in the Life: Serve as the on-shift leader for the Concierge Services team, ensuring seamless operations and timely issue resolution Coordinate shift coverage, assignments, and task delegation to maintain service excellence Provide on-the-spot coaching and support to concierge staff, reinforcing communication protocols, service standards, and hospitality best practices Monitor shift performance, document service requests and incident reports, and escalate unresolved issues to management as needed Support new employee training and onboarding, offering ongoing mentorship while reinforcing company culture and professional development initiatives Maintain accountability for safety procedures, policy compliance, and regulatory standards Assist in tracking departmental expenses, scheduling, and minor administrative functions Participate in rotating on-call coverage, providing after-hours support for escalated concerns as scheduled Uphold and model Larksfield Place’s premier service standards with every resident, visitor, and teammate interaction Qualifications: At least three (3) years of experience in hospitality, concierge, customer service, or related fields Strong communication, leadership, and teamwork skills Experience using standard office equipment (e.g., computer, copier, phone systems) Intermediate proficiency with Microsoft Outlook, Word, and Excel High school diploma or GED required; additional hospitality or leadership training preferred Valid driver’s license required Must pass a physical exam and meet all vaccination and TB screening requirements At Larksfield Place, being premier isn’t just a standard—it’s a way of life. Our team takes pride in delivering outstanding service, creating memorable moments, and making a difference for our residents and community. Apply today and be part of a community where we Elevate Every Day—together. Qualifications

Requirements

At least three (3) years of experience in hospitality, concierge, customer service, or related fields
Strong communication, leadership, and teamwork skills
Experience using standard office equipment (e.g., computer, copier, phone systems)
Intermediate proficiency with Microsoft Outlook, Word, and Excel
High school diploma or GED required; additional hospitality or leadership training preferred
Valid driver’s license required
Must pass a physical exam and meet all vaccination and TB screening requirements

Nice To Haves

additional hospitality or leadership training preferred

Responsibilities

Serve as the on-shift leader for the Concierge Services team, ensuring seamless operations and timely issue resolution
Coordinate shift coverage, assignments, and task delegation to maintain service excellence
Provide on-the-spot coaching and support to concierge staff, reinforcing communication protocols, service standards, and hospitality best practices
Monitor shift performance, document service requests and incident reports, and escalate unresolved issues to management as needed
Support new employee training and onboarding, offering ongoing mentorship while reinforcing company culture and professional development initiatives
Maintain accountability for safety procedures, policy compliance, and regulatory standards
Assist in tracking departmental expenses, scheduling, and minor administrative functions
Participate in rotating on-call coverage, providing after-hours support for escalated concerns as scheduled
Uphold and model Larksfield Place’s premier service standards with every resident, visitor, and teammate interaction