Concierge | Full-Time
About The Position
At Omni Amelia Island Resort & Spa, guests enjoy 3.5 miles of beach, scenic marshlands, luxurious oceanfront accommodations, world-class golf, dining, family-friendly activities and a full-service spa. Our associates are part of a dynamic, supportive team that values respect, gratitude, and empowerment. We offer hands-on training, growth opportunities, and the pride of working for a company known for exceptional service. If you’re friendly, motivated, and passionate about serving others, Omni Amelia Island Resort & Spa may be your perfect fit. This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations.
Requirements
- Previous luxury hotel experience is required.
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Knowledge of the surrounding area and all of its attractions.
- Knowledge of Property Management Systems and related computer programs
- Strong knowledge of Microsoft Office Software.
Responsibilities
- Arrange bookings, reconfirmation of airline tickets etc.
- Be fully acquainted with the different points of interest.
- Assist in arranging for restaurant reservations and limousines as required by our guests.
- Ensure the delivery of parcels, faxes, mail, special deliveries, etc. to guestrooms.
- Ensure that the public areas (lobby) are maintained, clean and tidy by partnering with Housekeeping Department.
- Interact with other departments to ensure that guests’ needs are satisfied.
- Follow-up with guests and hotel departments to see that problems are resolved.
- Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
- Proactively work to seek out ways in which to improve the hotel experience for our guests.
- Handle special requests i.e. flowers, telegrams, telexes, rental cars, luggage, etc.
- Arrange interpreters, public stenographers, and sight-seeing tours advising of quality shopping areas
- Display ability to stand and move for long periods of time as guest flow dictates
- Display ability to reliably accommodate varied shift schedule.
- Assist in the transport and storage of guests luggage when doorman requests
- Knowledge about daily events happening within each hotel.
- Responsible for a clean and “smart” appearance of uniforms.
- Call taxi for guests as needed.
- Direct guests to the Front Desk.
- Inform leaders of any challenges in the process.
- Accept other special duties as required by management.
- Be thoroughly acquainted with all check-in procedures and policies.
- Demonstrate complete knowledge of the Front Desk functions
- Demonstrate complete knowledge of Reservations functions
- Demonstrate complete knowledge of all PBX functions to assist in peak times
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
