Concierge / Security Guard

OneTogether Solutions•Perris, CA

3d•$24 - $27•Onsite

About The Position

Harmony Health Center is seeking a Concierge / Security Guard to support its outpatient clinic in Perris, California. Harmony Health is a Tribally owned wellness clinic serving Native and non-Native patients with substance use disorders through whole-person care, including primary care, infectious disease care, and mental health care. The Concierge / Security serves as the clinic’s primary welcoming presence and patient experience ambassador, helping ensure that patients, visitors, and staff encounter a warm, safe, respectful, and professional environment. The position reports to the OTP Manager and collaborates with clinic and OTS leadership. The role combines patient-facing hospitality and front-office assistance with maintaining a safe, orderly clinic environment. The successful candidate will use empathy, trauma-informed communication, and calm de-escalation techniques to support patients, including those experiencing stress or distress. The role also includes helping with check-in and waiting-room flow, verifying visitor identification, reporting facility hazards, assisting emergency personnel, and completing incident documentation. Staff receive cross-training and on-the-job training, with opportunities for continuing education and professional advancement. Indian Preference applies; qualified American Indian or Alaska Native applicants receive preference as described in the posting.

Requirements

High school diploma or GED equivalent.
Active American Heart Association (AHA) Basic Life Support (BLS) certification, or ability to obtain it upon hire.
Basic proficiency in Microsoft Office, Google Workspace, and computer navigation.
Ability to pass background screening, drug screening, and applicable state, federal, or tribal credentialing requirements.
Ability to provide health clearance and tuberculosis (TB) clearance.
Valid driver’s license.
Ability to work the hours required by the position, including occasional early morning starts at 5:30 AM.
Strong interpersonal skills, empathy, and a customer-first mindset.
Ability to remain calm, focused, and kind in high-stress or emotionally demanding situations.
Exceptional listening skills and cultural humility.
Strong organizational skills and attention to detail.
Reliability, punctuality, and professional appearance.
Flexibility and willingness to assist across front-office and patient-care support duties.
Ability to uphold clinic values while maintaining patient dignity and safety.

Nice To Haves

Bachelor’s degree.
At least 2 years of customer service, hospitality, patient navigation, or healthcare front-desk experience.
Fluency in English and Spanish.
Experience in a behavioral health, substance use disorder treatment, or tribal health setting.

Responsibilities

Greet patients, family members, visitors, and vendors promptly with warmth, kindness, and professional courtesy.
Assist with patient check-in, orient people to the waiting area, and provide front-office administrative coverage as needed.
Respond to patient inquiries and requests for assistance in a way that helps each person feel valued, heard, and respected.
Support patient throughput and waiting-room flow to maintain a seamless, orderly clinic environment.
Maintain a visible, approachable presence in public areas to foster a safe, peaceful, and welcoming environment.
Use trauma-informed communication and calm de-escalation techniques to assist patients experiencing stress, anxiety, or distress.
Verify that visitors, vendors, and contractors entering the facility have appropriate identification.
Observe facility areas for safety or maintenance concerns, including spills, obstructions, or hazards, and promptly report them to facility leadership.
Assist EMS, Fire, or Police personnel with facility navigation and patient guidance during emergencies or evacuations.
Complete incident reports promptly when facility or patient events occur and submit documentation to the Clinic Director.