Concierge (Seasonal) – Resort Guest Services
DELAVAN LAKE LAWN MANAGEMENT LLC•Delavan, WI
•Onsite
About The Position
Join our team as a Seasonal Concierge and play a key role in delivering exceptional guest experiences from arrival to departure. In this dynamic, guest-facing position, you’ll provide personalized service by assisting with transportation, coordinating activities, and serving as a knowledgeable resource for resort amenities and local attractions. This role is ideal for someone who enjoys hospitality, problem-solving, and creating memorable stays for guests.
Requirements
- Must be 18 years of age or older
- Valid driver’s license with a clean driving record
- High school diploma or equivalent required
- Proficiency in Microsoft Excel and basic computer skills
- Strong communication and interpersonal skills
- Ability to multitask and problem-solve in a fast-paced environment
- Friendly, professional demeanor with a guest-first mindset
- Reliable, punctual, and team-oriented
Nice To Haves
- Previous customer service, hospitality, concierge, or guest services experience preferred
Responsibilities
- Greet guests and provide a warm, professional welcome upon arrival
- Assist guests with luggage during check-in, checkout, and room changes
- Provide resort and guest room tours, highlighting amenities and services
- Coordinate guest requests, including transportation, dining, activities, and special arrangements
- Drive guests to and from designated locations, including airports and local attractions
- Perform scheduled shuttle/van runs in a timely and safe manner
- Deliver guest messages, packages, and in-room amenities
- Maintain knowledge of resort events, local attractions, and area activities to assist guests
- Assist in planning and supporting special events, holidays, and resort programming
- Answer guest service and bellstaff calls, providing prompt and accurate information
- Maintain cleanliness of lobby areas, front entrance, and guest service vehicles
- Conduct inventory and restock brochures, pamphlets, and guest materials
- Run occasional resort errands and support overall front office operations
- Attend team meetings and follow all departmental procedures and standards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
