Concierge Receptionist / Front Desk

Sollis Health•New York, NY

4d•$26 - $30

About The Position

Sollis Health is seeking a customer-service- and hospitality-driven Concierge Receptionist to serve as the first point of contact for members at its concierge clinics. The role helps create a welcoming, memorable experience while guiding patients through intake and checkout. This is a part-time position scheduled Saturday and Sunday, 7 a.m. to 7 p.m.

Requirements

High school degree or equivalent required.
Excellent administrative background, especially managing customers by phone.
Ability to efficiently execute and improve established office routines and policies.
Exceptional organizational skills and attention to detail.
Excellent communication skills and ability to work cross-functionally among departments and teams.
Tech-savvy and able to learn new technology quickly.
Ability to think and work independently, effectively, and efficiently.
Ambitious, strong work ethic, and open to new ideas.

Nice To Haves

One to two years of previous hospitality and/or medical office experience is strongly preferred.

Responsibilities

Greet members and patients warmly as they enter the clinic and provide a high level of customer service.
Manage patient accounts in the EMR, including scheduling appointments, patient intake, registration updates, scanning documents, and daily schedule reconciliation.
Enter membership leads and patient demographic information into Salesforce.
Schedule follow-up appointments for medical evaluations, vaccinations, and house calls as appropriate.
Respond promptly to member questions and concerns and escalate them as needed.
Answer the Sollis medical hotline as needed and direct patients to the appropriate team for medical care, billing questions, or other needs.
Keep the office and clinic clean and presentable in accordance with Sollis brand standards.
Distribute mail, facilitate mailing items to members, and occasionally sign for packages.
Check inventory, ensure rooms have adequate supplies, restock when needed, and coordinate with the inventory coordinator to order supplies.
Perform related duties as required.