Concierge Manager

E2H LLC•Maitland, FL

5d•$75,000 - $80,000•Onsite

About The Position

E2 is a home concierge service and residential construction firm in Central Florida, specializing in luxury modern, custom, and forward-thinking building practices. The E2 family of companies provide a wide array of high-end services including home concierge services, remodeling, custom home building, and green building. We are looking for an independent, dynamic and customer service-oriented individual that likes to be challenged and enjoys working with a team. As a Concierge Manager, you will be responsible for coordinating all contracted home maintenance services for a large group of Concierge clients in a highly-professional and exceptional manner. You will be independently responsible for representing the E2 brand, establishing client trust and rapport, and ensuring that all services are executed to the E2 standard.

Requirements

Professional demeanor and well-honed interpersonal skills
Excellent organizational, problem solving, and decision making skills
Ability to work independently and follow through on all assignments with exceptional attention to detail
Ownership mindset with infallible dependability
Understanding residential construction trades and home building in general
Ability to explain observed conditions to client in a consultative and reassuring manner
Experience working in a fast-paced, results-oriented environment with a direct communication style
Proficiency in Microsoft Office, Adobe Acrobat, Google Business, and Airtable applications are strongly preferred, with the flexibility to innovate with new technologies as they arise
Account Management or Customer Service Management: 4+ years
Clean background check, insurable driving history, and valid driver’s license are required.

Responsibilities

Develop high-trust relationships with Concierge clients and vendors.
Visit client homes and properties frequently to stay in front of emerging issues.
Assist in troubleshooting repairs, providing triage, or making simple adjustments as needed.
Coordinate and clearly communicate all client contracted services and any other service-oriented requests.
Provide clear, accurate, and timely follow-up regarding all scheduled tasks.
Manage, supervise, and support day-to-day vendor activity for Concierge clients.
Maintain a safe working environment for E2, our vendors, and our clients.
Follow up after service visits to ensure full satisfaction of our clients.
Accountability for vendor bids, orders and invoices.