Concierge | Guest Services

Omni Hotels & Spas•Dallas, TX

5d•Onsite

About The Position

This team member will go above and beyond guests' expectations, providing assistance and services to ensure pleasurable accommodations.

Previous luxury hotel experience is required.
Must be able to work a flexible schedule and be willing to work nights, weekends, and holidays.
Ability to stand for the entire 8hr scheduled shift.
Customer service-oriented, ability to multitask, detail-oriented, and excellent organizational skills needed.
Knowledge of the surrounding area and all of its attractions.
Knowledge of Property Management Systems and related computer programs
Ability to lift and carry up to 15 lbs.
Strong knowledge of Microsoft Office Software.

Arrange bookings, reconfirmation of airline tickets, etc.
Be fully acquainted with the different points of interest.
Assist in arranging for restaurant reservations and limousines as required by our guests.
Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
Ensure that the public area (lobby) is maintained, clean, and tidy by partnering with the housekeeping department.
Accept other special duties as required by management.
Set up all amenities for guests celebrating special occasions.
Set up special packages that include pre-calls from the concierge and specialized amenities.
Interact with other departments to ensure that guests’ needs are satisfied.
Speak with guests in a friendly, warm manner, making them feel welcome to the hotel.
Proactively work to seek out ways in which to improve the hotel experience for our guests.
Handle special requests, i.e., flowers, rental cars, forwarding luggage, private cars, etc.
Perform any other duties as required by management.