Concierge Gen Ops Specialist, Principal Coordinator - Velocity Black (Remote)

Capital One • Richmond, VA

10d • $56,800 - $64,800 • Remote

About The Position

Velocity Black, a Capital One company, combines artificial intelligence, human expertise, 24/7 chat, and mobile payments to provide concierge services in the digital age. The Concierge Gen Ops Specialist, Principal Coordinator delivers customer service across dining, experiences, travel, and luxury goods, completing member requests from end to end. The role also sources content ideas for the Content Team each week. The position is remote and calls for flexible hours, including evenings and weekends.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of luxury hospitality experience.
• Adaptability and ability to multitask.
• A “yes first” mentality.
• General knowledge of high-end experiences, luxury goods, and restaurants.
• Experience working with high-net-worth individuals and clients.
• Entrepreneurial, problem-solving attitude.
• Excellent, clear, and effective verbal and written communication skills.
• Experience working in a collaborative and transparent environment.
• Ability to work in a high-pressure environment with tight deadlines.
• Flexible working hours and availability to work evenings and weekends.

Nice To Haves

• Bachelor’s degree.
• 2+ years of experience in luxury hospitality.

Responsibilities

• Communicate with clients, restaurants, vendors, and team members to deliver service across dining, experiences, travel, and luxury goods.
• Source content ideas to submit to the Content Team weekly.
• Complete member requests end to end.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: High school or GED