Concierge Gen Ops Specialist, Principal Coordinator - Velocity Black (Remote)

Capital One • Richmond, VA

10d • Remote

About The Position

Velocity Black, a Capital One company, combines artificial intelligence, human experts, 24/7 chat, and mobile payments to provide concierge services for high-performance customers. The Concierge Gen Ops Specialist, Principal Coordinator delivers service across dining, experiences, travel, and luxury goods, completing member requests end to end and contributing content ideas. The role is remote and requires flexible availability, including evenings and weekends. Capital One describes its workplace as fast-paced and collaborative, and values diversity, inclusion, belonging, and openness.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of luxury hospitality experience.
• Adaptability and ability to multitask.
• A “Yes first” mentality.
• General knowledge of high-end experiences, luxury goods, and restaurants.
• Experience working with high-net-worth individuals and clients.
• Entrepreneurial, problem-solving attitude.
• Excellent, clear, and effective verbal and written communication skills.
• Experience in a collaborative and transparent environment.
• Ability to work in a high-pressure environment with tight deadlines.
• Flexible working hours, including availability to work evenings and weekends.

Nice To Haves

• Bachelor’s degree.
• 2+ years of experience in luxury hospitality.

Responsibilities

• Communicate with clients, restaurants, vendors, and team members to deliver service across dining, experiences, travel, and luxury goods.
• Source content ideas and submit them to the Content Team weekly.
• Complete member requests end to end.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: High school or GED