Receptionist

Sharon Heights Golf & Country•Menlo Park, CA

1d•Onsite

About The Position

Sharon Heights' Concierge serves as the first point of contact for all members and guests, providing exceptional hospitality and assistance to enhance their overall experience. This role is responsible for warmly welcoming and greeting members and guests, responding to inquiries, coordinating services and amenities, and representing Sharon Heights' commitment to excellence.

Requirements

High School Diploma/GED or equivalent work experience required
Office Management/Administration experience required
Minimum of one year working in the hospitality industry required
Proficiency in Microsoft Office
Basic photography and video skills, including editing and uploading to websites, archiving, etc.
Excellent written and verbal communication skills
Organized, high attention to detail
Ability to multi-task in fast-paced environment
Creative
Canva Proficient
Ability to multi-task in fast-paced environment
Outgoing, and comfortable interacting with people

Responsibilities

Answer incoming calls in a courteous and professional manner
Act as the primary point of contact for main entrance gate
Take accurate phone messages
Effectively field member inquiries
Liaise between membership and staff, maintaining up-to-date knowledge of Club happenings
Provide the highest level of customer service
Filter and direct calls to the appropriate department or person
Respond to member questions, concerns, and discrepancies in a timely manner
Maintain an organized, clean, and safe work area
Assist with maintaining Club website
Maintain member and team member directory (i.e. Member directory log-in assistance, updating database, etc.)
Provide administrative support for special projects and ad-hoc requests
Manage and create restaurant reservations
Print and update restaurant outlet menus, wine lists, website, and Wine Down Friday menus (every third Friday of the month)
Creating directional signage
Create informational event flyers
Manage event registrations on website
Send confirmation emails for large events
Assist with updating weekly specials
Print and design documents to support departmental operations and training
Maintain office supply inventory, placing orders as needed
Design and print menus for private plated events
Assist in Holiday Food Orders
Help coordinate room rentals and reservations for all spaces and buildings (main clubhouse, Operations Center, etc.)