Concierge Attendant - Marriott

Kahler Hotels LLC • Rochester, MN

11d • Onsite

About The Position

To act as an ambassador of the hotel by providing special assistance and information about local area attractions to customers and patrons, offering a wide selection of alternatives for guest satisfaction.

Requirements

• Strong computer skills.
• Strong customer service skills.
• Strong written and verbal communication skills.
• High School Dimploma
• Prior customer service experience required.

Nice To Haves

• Prior hospitality experience preferred.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Respond to inquiries with accurate information.
• Promptly answer telephone calls.
• Input guest messages into the computer.
• Retrieve guest messages and communicate the content to the guest.
• Retrieve mail, packages, and facsimiles for guest as requested.
• Arrange and confirm recreation, business, and dining activities for guests.
• Arrange for guest transportation as requested
• Register VIP guests by inputting and retrieving information from a computer system.
• Promote Corporate marketing programs.
• Provide welcome folders containing room keys, certificates, coupons, and refreshment center keys as appropriate
• Distribute printed materials.
• Field guest complaints and determine course of action to resolve the complaint.
• Provide safety deposit for guests.
• Escort VIP guests to accommodations.
• Notify guests of incoming faxes
• Operate facsimile machine to send, receive, and log incoming transmissions.
• Handle cash, make change and balance an assigned house bank.

Benefits

• Competitive starting wages
• Health, Dental, Vision and other benefits available after 60 days
• DailyPay
• 401k
• Paid Training
• Paid PTO
• Referral program
• Discounts at all Kinseth Hotel Corporation hotels and restaurants

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED