Circa - Concierge - Agent
About The Position
Concierge acts as the first point of contact between guests and the organization. This role involves answering guest inquiries, directing phone calls, and coordinating travel plans, among other duties. The Concierge is responsible for practicing, supporting, and promoting the Company Service Standards at all times. This position requires in-depth knowledge of local businesses, entertainment venues, and travel options. The Concierge will assist guests as necessary, make suggestions for entertainment, dining, and other engagements, and manage the first and continuing impressions of our guests. A high level of guest satisfaction is to be established by providing prompt and courteous service and building a friendly rapport with guests. Responsibilities include answering phone calls and emails from guests in a timely and respectful manner, greeting guests, receiving and redirecting mail, phone calls, and packages, and ensuring the work area is clean and tidy at all times. The Concierge also acts as a liaison between guests and any necessary department.
Requirements
- Ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
- Excellent customer service and people skills.
- Proficient in computer applications, such as Microsoft Word, Excel.
- Must be detail-oriented.
Responsibilities
- Act as the first point of contact between guests and the organization.
- Answer guest inquiries.
- Direct phone calls.
- Coordinate travel plans.
- Practice, support, and promote the Company Service Standards.
- Provide in-depth knowledge of local businesses, entertainment venues, and travel options.
- Assist guests as necessary, make suggestions for entertainment, dining, and other engagements.
- Manage the first and continuing impressions of guests.
- Establish a high level of guest satisfaction by providing prompt and courteous service.
- Establish a friendly rapport with guests.
- Answer phone calls and emails from guests in a timely and respectful manner.
- Greet guests.
- Receive and redirect mail, phone calls, and packages.
- Ensure the work area is clean and tidy at all times.
- Act as a liaison between guests and any necessary department.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
