Tour Verification Agent Concierge
Hilton Grand Vacations•Orlando, FL
About The Position
As an Experience Verification Coordinator at Hilton Grand Vacations, you will play a critical role in ensuring accuracy and compliance across all tours. Your mission is to verify and confirm that every tour is properly accounted for and coded, maximizing our pipeline and maintaining consistency across all sites. You will also manage fee collections for no-shows and rack rates, conduct discovery calls, and provide exceptional guest support to uphold.
Requirements
- Accuracy and compliance across all tours.
Responsibilities
- Verify and confirm that every tour is properly accounted for and coded.
- Maximize pipeline and maintain consistency across all sites.
- Manage fee collections for no-shows and rack rates.
- Conduct discovery calls.
- Provide exceptional guest support.
Benefits
- Driven hourly pay plus bonuses
- Get your earned pay any time before payday through DailyPay
- Medical, Dental, and Vision benefits starting on Day One!
- Generous Vacation Time Off Program
- Paid Sick Time
- GO Hilton Discounted hotel rates worldwide
- 401(k) program with company match
- Employee stock purchase program - purchase shares at a discounted rate
- Tuition and certification reimbursement programs
- Recognition Programs and Rewards
- Internal Growth and Career Pathing
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Education Level
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