Tour Desk Agent
Westgate Resorts•Orlando, FL
•$18 - $18•Onsite
About The Position
As a Seasonal Tour Desk Agent, you’ll be the friendly face that sets the tone for an unforgettable guest experience! In this front-facing role, you’ll welcome guests with warmth and professionalism, review any pre-arranged incentives, and ensure they’re fully prepared for their upcoming resort tour. Your positive attitude and attention to detail help create a seamless start to the tour process while supporting our sales team's success. If you love hospitality, thrive in a fast-paced environment, and enjoy helping guests feel informed and excited, this is the role for you!
Requirements
- High school diploma or GED (college coursework in hospitality a plus)
- 1+ year in customer service, hospitality, or administrative support preferred
- Friendly, professional communication and guest service skills
- Organized, detail-oriented, and able to multitask in a fast-paced setting
- Comfortable with Microsoft Office and handling phones/inquiries
- Problem-solver with a positive, team-focused attitude
Nice To Haves
- college coursework in hospitality
Responsibilities
- Effectively check guests into and out of the tour assignments for that morning
- Coordinate the general office administration for the Vice President of the VOA.
- Provide clerical assistance to the General Manager and Senior Management as necessary
- Help with routine and special projects for the Vice President, General Manager and/or Senior Management
- Assist with researching, resolving, and documenting internal and external issues
- Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts
- Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory
- Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries
Benefits
- 401(k) with Generous Company Match
- Daily Pay
- Wellness Programs
- Tuition Assistance
- Employee Assistance Program (EAP)
- Pet Insurance
- Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
- Low-Cost Gym Membership
- David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
- Career Growth and Advancement Opportunities
- Community Involvement
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
