Concierge Account Manager (R-20143)

Dun & Bradstreet • Jacksonville, FL

5d • Onsite

About The Position

Dun & Bradstreet is seeking a Concierge Account Manager to serve as a trusted advisor on its solutions and build strong, positive client relationships. The role focuses on retaining and growing customers’ annual spend through excellent, in-depth service; managing customers’ Dun & Bradstreet credit files; and helping customers meet business objectives by identifying relevant services and solutions.

The Account Manager conducts needs-based assessments to understand clients’ organizational challenges and offers non-technical recommendations informed by Dun & Bradstreet data. The role develops action plans to help improve the accuracy of customers’ risk-related scores and ratings, and coaches clients on credit policies, interpreting business credit reports, becoming government contractors, and separating business and personal finances. It also helps clients assess prospective vendors, customers, and business partners using credit reports.

The position works with external clients and internal partners across pre-sales, account management, client success, marketing, data, product, delivery, and customer service. Regular office attendance is required. The role may involve day, evening, or weekend hours as needed.

Requirements

• Bachelor’s degree required.
• At least four years of experience in business credit management.
• Four to six years of relevant experience.
• Proven track record of consistent sales achievement.
• Ability to work independently and as part of a team, adapt, and manage change effectively.
• Ability to manage and report on opportunities across stages of the sales pipeline.
• Ability to work in a high-velocity, metrics-driven sales organization.
• Strong phone presence, active listening, negotiation, and closing skills.
• Excellent verbal and written communication skills.
• Demonstrate ownership, problem-solving, curiosity, initiative, and collaboration.
• Maintain a continuous growth mindset and willingness to learn through relationships, courses, and programs.
• Ability to sit, speak, and operate a telephone and/or computer for long periods.
• Ability to handle pressure, stressful conditions, and conflict resolution.
• Ability to work day, evening, and/or weekend hours as needed.
• Regular attendance in the office.

Nice To Haves

• Master’s degree preferred.
• Salesforce expertise is a plus.

Responsibilities

• Build strong, positive client relationships and act as a trusted advisor on Dun & Bradstreet solutions.
• Retain and grow customer annual spend by expanding product- or service-related relationships and providing in-depth service.
• Manage customers’ Dun & Bradstreet credit files and help them achieve related business objectives.
• Identify other Dun & Bradstreet services and solutions that can help customers grow their businesses.
• Conduct needs-based assessments to understand customer organizations’ challenges and provide non-technical recommendations based on Dun & Bradstreet data.
• Establish action plans to maximize opportunities to improve the accuracy of customers’ risk-related scores and ratings.
• Coach and consult customers on credit-policy basics, business credit report interpretation, steps to become a government contractor, and separating business and personal finances.
• Help customers interpret credit reports to evaluate prospective vendors, customers, or business partners and determine whether to do business with them and what level of credit to extend.
• Perform additional duties as assigned.

Benefits

• Generous paid time off in the first year, increasing with tenure.
• Up to 16 weeks of 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Paid volunteer days and donation matching through the Do Good Program.
• 401(k) with company matching.
• Health and wellness benefits, including discounted Wellhub membership rates.
• Medical, dental, and vision insurance for employees, spouses or partners, and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level