Concierge Account Manager (R-20143)
About The Position
Dun & Bradstreet is seeking a Concierge Account Manager to serve as a trusted advisor on its solutions and build strong, positive client relationships. The role focuses on retaining and growing customer spend by providing in-depth service, managing customers’ Dun & Bradstreet credit files, and recommending relevant products and services to support their business objectives. The manager conducts needs-based assessments, identifies customer challenges, and explains relevant connections to Dun & Bradstreet data in a non-technical manner. They develop action plans to improve the accuracy of customers’ risk-related scores and ratings and coach customers on business credit policies, interpreting credit reports, becoming government contractors, and separating business and personal finances. The role also assists customers in evaluating prospective vendors, customers, and business partners through credit report interpretation. This position works with external clients and cross-functional stakeholders, including pre-sales, account management, client success, marketing, data, product, delivery, and customer service. It requires regular office attendance and may involve day, evening, or weekend hours as needed.
Requirements
- Bachelor’s degree required.
- Four to six years of relevant experience; at least four years of experience with business credit management.
- Proven record of consistent sales achievement.
- Ability to work independently and as part of a team, and to adapt to and manage change in an evolving environment.
- Ability to operate in a high-velocity, metrics-driven sales organization.
- Strong phone presence, active listening, negotiation, and closing skills.
- Excellent verbal and written communication skills.
- Ownership mindset, problem-solving ability, curiosity, initiative, and willingness to collaborate.
- Ability to sit, speak, and operate a telephone and/or computer for long periods.
- Ability to handle pressure, stressful conditions, and conflict resolution.
- Regular attendance in the office.
- Ability to work day, evening, and/or weekend hours as needed.
Nice To Haves
- Master’s degree preferred.
- Salesforce expertise is a plus.
Responsibilities
- Build strong client relationships and act as a trusted advisor on Dun & Bradstreet solutions.
- Retain and grow customers’ annual spend by expanding product or service relationships and providing in-depth service.
- Manage customers’ Dun & Bradstreet credit files and identify solutions that support their business objectives and growth.
- Conduct needs-based assessments, identify organizational challenges, and provide non-technical recommendations connected to Dun & Bradstreet data.
- Create action plans to maximize opportunities to improve the accuracy of customers’ risk-related scores and ratings.
- Coach and consult customers on building credit policies, interpreting business credit reports, becoming government contractors, and separating business and personal finances.
- Help customers interpret credit reports to evaluate prospective vendors, customers, or business partners and determine whether and at what level to extend credit.
- Manage and report on opportunities through the stages of the sales pipeline.
- Perform additional duties as assigned.
Benefits
- Generous paid time off in the first year, increasing with tenure.
- Up to 16 weeks of fully paid parental leave after one year of employment.
- Paid sick time to care for yourself or family members.
- Education assistance and extensive training resources.
- Paid volunteer days and donation matching through the Do Good Program.
- 401(k) with company matching.
- Health and wellness benefits, including discounted Wellhub membership rates.
- Medical, dental, and vision insurance for employees, spouses or partners, and dependents.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
