Concierge Account Manager (R-20029)

Dun & Bradstreet • Jacksonville, FL

23h

About The Position

Dun & Bradstreet is hiring a Concierge Account Manager to provide clients with trusted guidance on its solutions and business credit services. The role focuses on building strong client relationships, delivering in-depth service, retaining and growing customer spend, and helping customers use their Dun & Bradstreet credit files to support their business objectives. The Account Manager assesses customer needs, offers practical recommendations based on Dun & Bradstreet data, and develops action plans to improve the accuracy of customers’ risk-related scores and ratings. The role also advises customers on business credit policies, credit reports, government contracting, and separating business and personal finances.

Requirements

• At least four years of experience in business credit management.
• Four to six years of relevant experience.
• Bachelor’s degree required.
• Proven record of consistent sales achievement; highly driven, focused, and committed.
• Ability to work independently and as part of a team, adapt to change, and manage work effectively in an evolving environment.
• Ability to manage and report on opportunities throughout the sales pipeline.
• Ability to operate in a high-velocity, metrics-driven sales organization.
• Strong phone presence, active listening, negotiation, and closing skills.
• Excellent verbal and written communication skills.
• Ownership mindset, problem-solving ability, curiosity, initiative, and willingness to collaborate.
• Growth mindset and commitment to continued learning through relationships, courses, and programs.
• Ability to sit, speak, and operate a telephone and/or computer for long periods.
• Ability to handle pressure, stressful conditions, and conflict resolution.
• Ability to work day, evening, and/or weekend hours as needed.
• Regular attendance in the office.

Nice To Haves

• Master’s degree preferred.
• Salesforce expertise is a plus.

Responsibilities

• Build strong, positive client relationships and serve as a trusted advisor on Dun & Bradstreet solutions.
• Retain and grow customer annual spend by expanding product or service relationships and providing in-depth service.
• Manage customers’ Dun & Bradstreet credit files on their behalf and identify services and solutions that can help their businesses.
• Conduct needs-based assessments to understand organizational challenges and provide non-technical recommendations connected to Dun & Bradstreet data.
• Establish action plans to maximize opportunities to improve the accuracy of customers’ risk-related scores and ratings.
• Coach and consult customers on building a credit policy, interpreting business credit reports, becoming a government contractor, and separating business and personal finances.
• Help customers interpret credit reports to evaluate prospective vendors, customers, or business partners and determine whether to do business with them and what level of credit to extend.
• Perform additional duties as assigned.

Benefits

• Generous paid time off in the first year, increasing with tenure.
• Up to 16 weeks of 100% paid parental leave after one year of employment.
• Paid sick time to care for yourself or family members.
• Education assistance and extensive training resources.
• Paid volunteer days and donation matching through the Do Good Program.
• Competitive 401(k) with company matching.
• Health and wellness benefits, including discounted Wellhub membership rates.
• Medical, dental, and vision insurance for employees, spouses or partners, and dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level