Fiserv Forum - Concessions Stand Lead

Compass Group•Milwaukee, WI

1d•Onsite

About The Position

The Concessions Stand Lead works at Fiserv Forum in partnership with the Milwaukee Bucks and Marquette Eagles. This is a part-time, event-based, union position paying $23.06 per hour. The role supports Levy’s mission of winning one customer at a time through teamwork and living “The Levy Difference.” The lead provides friendly, efficient service and helps ensure guest satisfaction by responding to requests, explaining menu offerings and prices, using suggestive selling, and maintaining appropriate product displays. The position also involves managing stand workers, supporting teammates, and completing service-area setup, maintenance, and breakdown while following safety, sanitation, inventory, alcohol-service, and company procedures.

Requirements

English reading, writing, and math skills.
Ability to communicate effectively in spoken and comprehended English with managers, guests, and teammates.
Must be of legal age to serve alcohol.
Must be ServSafe certified.
Ability to use a POS system accurately.
Ability to lift and transport up to 30 pounds.
Ability to understand and assist guests with mobile order technology.
Ability to manage stand workers and train, coach, and delegate tasks.
Possible exposure to slips, trips, falls, burns, cuts, and strains.
Frequently reach, lift, stoop, bend, and clean to maintain the service area; walk and stand for the entire shift.

Nice To Haves

One to two years of cashier or leadership experience preferred.
At least one year of supervisory or leadership experience.

Responsibilities

Complete steps of service to ensure guest satisfaction and respond to guest needs and requests.
Follow location appearance guidelines and understand and describe menu offerings, packaging, presentation, and pricing.
Use suggestive selling and upselling techniques; ensure products are displayed and merchandised appropriately.
Establish rapport with guests and exceed guest expectations with friendly, efficient, and urgent service.
Maintain service areas and follow safety and sanitation practices.
Handle inventory and equipment properly and communicate guest issues to management.
Follow responsible alcohol-service policies and use the POS system accurately.
Complete station setup and breakdown responsibilities.
Follow Levy Restaurants guidelines in the team member training manual and employee handbook.
Maintain a positive attitude toward teammates and managers, help fellow team members as needed, and be punctual and ready to perform duties.
Effectively manage stand workers; train, coach, and delegate tasks.
Assist guests with mobile order technology.