CONCESSIONS MANAGER - UNITED CENTER

Compass Group•Chicago, IL

6d•$70,000 - $80,000•Onsite

About The Position

The Concessions Manager is responsible for leading high volume concessions operations at the United Center, ensuring exceptional guest service, operational efficiency, and financial accountability. This role supervises hourly team members, including union employees, and works closely with culinary, purchasing, warehouse, premium, and operations teams to deliver outstanding food and beverage experiences during sporting events, concerts, and special events.

Requirements

2+ years of food and beverage operations management experience.
Experience leading large hourly teams; union workforce experience preferred.
Proficiency with Microsoft Office, POS systems, and payroll/timekeeping platforms.
Passion for hospitality and delivering exceptional guest experiences.
Ability to work flexible hours, including nights, weekends, and holidays.

Nice To Haves

Bachelor’s degree in Hospitality Management or related field preferred.
Strong leadership, communication, and problem-solving skills.

Responsibilities

Lead, coach, and develop hourly and union team members.
Conduct pre-shift meetings and oversee event-day operations.
Ensure all concession locations are staffed, stocked, and event-ready.
Maintain service standards and resolve guest concerns.
Partner with culinary and purchasing teams to manage inventory, requisitions, and product transfers.
Oversee cash handling, POS systems, payroll verification, gratuities, and loss prevention processes.
Manage monthly inventory counts, waste reporting, and financial controls.
Ensure compliance with food safety, alcohol service, PCI, and workplace safety requirements.
Coordinate staffing schedules based on event forecasts.
Support team member recruitment, onboarding, training, and performance management.
Manage NPO and subcontractor relationships, ensuring compliance and proper documentation.
Complete operational walks, safety inspections, incident reporting, and required administrative tasks.
Support premium operations and other Levy departments as needed.