Concessions Manager | Full-Time | Blue Arena

Oak View Group•Loveland, CO

17h

About The Position

Oak View Group is hiring a Concessions Manager for Blue Arena. The role oversees venue concessions operations before, during, and after events, ensuring efficient and profitable service, high standards of guest service, and compliance with company and applicable food safety, alcohol service, and workplace safety policies. The manager oversees inventory, ordering, food production, cash controls, POS operations, equipment, sanitation, event preparation, post-event reconciliation, and reporting. The Concessions Manager manages, trains, coaches, and mentors full-time and part-time employees and volunteers, provides oversight to concessions supervisors and stand personnel, and addresses employee performance and relations. The role requires excellent attendance and availability for a variable, event-driven schedule that includes evenings and weekends. Flexible availability, professional presentation, strong interpersonal skills, self-direction, and computer and POS aptitude are required. The position pays $68,000–$73,000. Full-time benefits include health, dental, and vision insurance, a 401(k) savings plan with matching, and paid time off, including vacation days, sick days, and 11 holidays. The posting states the position will remain open until December 31, 2026.

Requirements

Associate’s degree or higher in Culinary Management, Business Management, or a related field; the degree requirement may be substituted with seasoned experience in concession supervision, food and beverage management, or a related position.
3–5+ years of experience in concessions management, food and beverage management, or related experience.
Strong working proficiency with Microsoft Office, POS systems, and timekeeping systems.
Experience training new employees and volunteers.
Advanced knowledge of inventory procedures and controls.
Experience ordering products for a high-volume venue or facility.
Ability to communicate clearly, professionally, and courteously with employees, coworkers, volunteers, management, and guests.
Ability to make sound operational decisions quickly and under pressure, including decisions about employee placement, staffing adjustments, and technical, product, or equipment challenges during events.
Ability to work in a team-oriented, fast-paced, event-driven environment.
Thorough working knowledge of applicable sanitation requirements, food preparation guidelines, alcohol service policies, and safety standards.
Ability to perform basic arithmetic and percentages for POS transactions, cash reconciliation, and product inventory.
Ability to consistently adhere to high standards of integrity, professionalism, ethics, and confidentiality.
Excellent attendance and availability for a variable event-driven schedule, including evenings and weekends.
Flexible availability, professional presentation, outstanding interpersonal skills, self-direction, and strong computer and POS aptitude.

Nice To Haves

Nationally recognized food service sanitation training course certification.
Nationally recognized alcohol service training course certification.

Responsibilities

Manage, develop, train, coach, counsel, and mentor part-time and full-time concessions employees and volunteers; provide guidance to Concessions Supervisors, Stand Managers, Concession Cooks, and Cashiers.
Initiate or recommend employee actions as appropriate and document performance and attendance issues in accordance with company policy.
Ensure concession locations are set up and operational before doors open, including checking inventory, assigning duties, confirming sanitation, planning food production based on projected attendance, and ensuring proper cash distribution and handling.
Manage venue concessions operations before, during, and after events, including staff scheduling and check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, food production, cleanup, and post-event reconciliation and reporting.
Oversee high-volume inventory, product ordering, and sales.
Support the smooth, efficient, and profitable execution of events through operational oversight and expertise.
Cover or back up open positions as needed to keep locations operational and meet service and guest-satisfaction standards.
Assist with Premium Services operations and event needs as directed.
Ensure compliance with state and federal requirements and IEC policies and procedures, including alcohol service, food handling, sanitation, and safety requirements; immediately report alcohol service or other compliance issues to the Director of Food & Beverage.
Complete post-event evaluations, compile data, track monetary and product shortages, and generate reports.
Serve as a resource for POS applications and training.
Maintain a safe work environment free from harassment and discrimination; immediately address and report safety concerns, hazards, accidents, and incidents.
Communicate workplace expectations to event staff and volunteers and provide ongoing assistance, training, and mentoring.
Promote a positive, enthusiastic, and cooperative workplace by working alongside staff and volunteers, reinforcing procedures, leading by example, and providing constructive feedback.
Maintain working knowledge of concession locations, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.