Concessions Event Manager
About The Position
The Concessions Event Manager provides leadership and oversight for Olympic sports concessions, special events, labor administration, billing operations, non-profit organization management, and event execution support across BYU Concessions. This position is responsible for the successful planning and execution of Olympic sports and smaller-scale special events while providing leadership support for major athletic and university events in collaboration with the Operations Manager and General Manager. The Concessions Event Manager directly oversees labor and office operations, non-profit organization partnerships, billing functions, event staffing coordination, and administrative event support. As part of the department’s three-person administrative leadership structure, this role collaborates closely with the General Manager and Operations Manager to support strategic planning, vendor relations, financial accountability, staffing operations, technology coordination, and overall department success. This position serves as part of the Concessions administrative leadership team alongside the General Manager and Operations Manager, collaborating on strategic planning, operational execution, staffing support, financial accountability, and departmental initiatives.
Requirements
- Minimum Bachelor’s degree or equivalent professional experience.
- 3 years of experience in concessions, event management, hospitality, office administration, or operations support.
- Supervisory or leadership experience.
Nice To Haves
- Experience in collegiate athletics or large-event concessions.
- Experience managing labor scheduling and administrative event operations.
- Experience with billing, payroll coordination, and financial reconciliation.
- Experience working with volunteer or non-profit organizations.
- Experience with Eatec, Workday, or related operational systems.
Responsibilities
- Lead planning and execution of concessions operations for Olympic sports and smaller-scale special events.
- Coordinate event timelines, operational support needs, labor scheduling, menu planning, and concession readiness.
- Ensure all Olympic and special event operations deliver strong guest service, operational consistency, and financial accountability.
- Support major event operations including football, basketball, Stadium of Fire, Women’s Conference, concerts, and other large-scale events.
- Coordinate event communication between concessions, athletics, vendors, facilities, and university departments.
- Evaluate event performance and implement improvements to enhance operational execution and guest experience.
- Directly supervise the Labor and Office Supervisor and associated administrative personnel.
- Oversee event staffing coordination, scheduling support, labor tracking, and staffing communications.
- Support recruitment, onboarding, training coordination, and retention efforts for student and part-time employees.
- Monitor labor costs and staffing efficiency in collaboration with department leadership.
- Ensure office operations, administrative workflows, and event support systems are completed accurately and efficiently.
- Assist with payroll coordination and event labor reconciliation.
- Oversee recruitment, onboarding, communication, and relationship management for non-profit organization groups.
- Coordinate NPO scheduling, assignments, training expectations, and operational support.
- Build and maintain positive partnerships with NPO leaders and volunteers.
- Ensure NPO compliance with department operational standards, food safety expectations, and event procedures.
- Assist with NPO billing, payments, and documentation processes.
- Oversee concession billing functions, including invoicing, event billing, vendor billing support, and reconciliation processes.
- Coordinate month-end and year-end administrative support functions.
- Assist with sales reporting, financial tracking, deposits, and event reconciliation.
- Ensure accurate documentation and timely completion of financial processes.
- Support financial accountability initiatives and cost-control efforts.
- Serve as the primary concessions liaison to the A&P Technology department for event technology coordination and POS support.
- Coordinate POS deployment, event register readiness, troubleshooting communication, menu programming coordination, and payment-processing support.
- Coordinate technology support needs for Olympic sports, special events, and major event operations.
- In conjunction with the Operations Manager, coordinate vendor communication, support, and operational relationships.
- Assist with vendor applications, event participation, operational coordination, and compliance documentation.
- Support subcontractor communication and event execution.
- Ensure vendors comply with health department requirements, insurance standards, and university operational expectations.
- Maintain professional relationships with external partners, university departments, contracted providers, and event stakeholders.
- Coordinate subcontractor and specialty vendor participation for Olympic and special events.
- Assist in operational response and decision-making during emergency situations, weather delays, equipment failures, or event disruptions.
- Support training initiatives related to customer service, cash handling, food safety, and event procedures.
- Assist with development of training materials and operational communication.
- Reinforce department expectations regarding guest service, professionalism, and operational standards.
- Support compliance with university policies, safety standards, and operational procedures.
- Assist with labor budgeting, event financial planning, and operational cost analysis.
- Analyze labor performance, staffing efficiencies, event sales trends, and guest service feedback to support continuous improvement.
Benefits
- 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
- Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
- Employee assistance program, available to the employee and all members of their household
- Tuition benefits for employees and eligible family members
- Excellent medical/dental benefits
- Short/long-term disability benefits
- Paid parental and maternity leave
- Wellness Program
- Free on-campus parking
- Free UTA passes for employees, spouses, and qualified dependents
- Discounts at the BYU Store and for many events at BYU
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
