Concessions Manager

North Fork Mono Casino & Resort•Notarb, CA

2d•Onsite

About The Position

The Concessions Manager is responsible for leading the team to create and maintain an exceptional specialty coffee experience for our internal and external Guests and players in a limited-service environment. This includes overseeing daily operations, ensuring excellent Guest service, driving financial success, and building a strong team. A key aspect is fostering a positive and productive work environment through coaching, training, and performance management. Responsibilities are performed in accordance with all Company standards, policies, and procedures. This position will report directly to the Food & Beverage Director.

Requirements

Ability to manage, lead and motivate a team, delegate tasks effectively, provide feedback and resolve conflicts.
Effective verbal and written communication skills for interacting with Team Members, Guests, and vendors.
Understanding financial management, inventory control, and cost management.
Ability to supervise a team, delegate tasks, and provide feedback.
Ability to identify and resolve operational issues, handle Guest complaints, and make sound business decisions.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Understand health and safety regulations, proper food handling procedures, and hygiene standards.
Strong problem solving and decision-making skills.
Passion for Guest service and creating a positive Guest experience.
High school diploma or GED required.
Minimum of three (3) years in a supervisor or above capacity in a limited-service F&B environment required.
Prior experience in a coffee service venue is required.
Current Food Handler Manager certification and RBS certificate required or ability to acquire one (employer will provide upon hire).
Must be able to obtain and maintain a Gaming License from the Tribal Gaming Commission, which includes passing a background investigation.
Must be at least 21 years of age.

Nice To Haves

college level course work preferred.
Comprehensive non-alcoholic beverage knowledge with some culinary background or experience preferred.

Responsibilities

Practicing, supporting, and promoting North Fork Mono Casino's culture and always demonstrating exemplary Service Standards.
Managing and directing the workforce, which includes hiring, training, evaluating, disciplining, and scheduling Team Members.
Maintain high standards for food and beverage preparation, store cleanliness and Guest service.
Manage financial performance by controlling costs, managing inventory, and maximizing sales.
Implement and enforce safety procedures and policies.
Build a positive and supportive team environment by providing coaching and feedback, recognizing achievements, and fostering a sense of teamwork.
Analyze data and make informed decisions by identifying areas for improvement and making strategic decisions to drive business results.
Build relationships with players and Guests, understanding their needs and providing excellent Guest service.
Ensuring all Team Members possess the proper tools and training to carry out their job duties.
Create and maintain standard operating procedures and ensure the team has been fully trained on all job duties.
Ensuring that staff payroll is completed and approved prior to the close of payroll deadline.
Other job-related duties as assigned.