Computerized Maintenance Management System Program Lead

Northeast Ohio Regional Sewer District • Cleveland, OH

2d • $80,606 - $100,758 • Hybrid

About The Position

Provides leadership and strategic direction for the Sewer District’s Computerized Maintenance Management System (CMMS) and associated processes to support effective execution of the maintenance program. Serves as a key consultant and owner of CMMS processes, procedures, and data integrity, analyzing data and reports to identify improvements and enhance the value of Operations and Maintenance. Works with internal and external stakeholders to design, implement, and manage CMMS processes.

The role owns the CMMS program end to end, including establishing program goals, requirements, standards, asset hierarchies, maintenance procedures, workflows, reporting, and data practices. It supports a risk-based asset management strategy, troubleshoots system and process issues, coordinates with software vendors, maintains service contracts and recovery plans, and develops mobile-device strategy and training.

The position also analyzes operational and asset data, reports on performance and KPIs, and presents findings and recommendations to stakeholders. It supervises and develops assigned staff, trains end users, and continually seeks process and system improvements. The position is primarily office-based and may require visits to District sites for up to 20% of a typical workday. Hybrid work may be authorized, with eligibility discussed during the interview process.

Requirements

• Bachelor’s degree in Engineering, Information Services, Business Administration, or a closely related field.
• Five years of experience managing and analyzing asset-related data in planning, corrective, or continuous-improvement initiatives and processes.
• Three years of experience supervising, managing, and/or leading people, projects, and/or processes.
• Knowledge of asset management principles and practices.
• Ability to plan, coordinate, establish and maintain effective working relationships, and prioritize workloads based on available resources.
• Strong public-speaking skills and ability to present to a broad audience, including business leaders.
• Ability to adapt to a changing environment, anticipate business needs, multitask, and work efficiently with minimal supervision.
• Negotiation and conflict-resolution skills.
• Strong attention to detail and ability to manage large amounts of data, maintain comprehensive records, analyze and organize information, and manage projects and time effectively.
• Ability to prepare reports and communicate or present information to non-technical audiences; build professional relationships; interact across organizational levels; lead, influence, and persuade constituents; and work independently or on a team.
• Proficiency in Microsoft Office Suite, including Word, Excel, Access, Outlook, and PowerPoint.
• Proficiency with databases and experience using a CMMS application, GIS application, and Microsoft Visio.
• Ability to learn new tools, software, and processes as project needs dictate.
• Ability to perform the position’s mental and communication functions, including comparing, computing, analyzing, synthesizing, copying, compiling, coordinating, negotiating, and instructing.
• Ability to perform physical work including sitting, talking, fingering, and hearing, and to lift up to 10 pounds frequently.
• Ability to meet visual demands including depth perception, color vision, accommodation, and near acuity.

Responsibilities

• Design, implement, and execute CMMS processes, serving as the end-to-end program owner and subject matter expert.
• Develop and document business processes and requirements for capturing job and asset data in the CMMS.
• Implement and facilitate change management, authorize changes, and communicate impacts to teams and end users.
• Set CMMS program goals and objectives; manage software application and database development; coordinate requirements among departmental systems and work processes.
• Develop reports and KPIs to assess process effectiveness and compliance, and maintain accurate, relevant CMMS data and reporting.
• Establish and maintain the CMMS asset hierarchy, naming conventions, descriptions, classifications, locations, and asset tagging program.
• Ensure consistent implementation of preventative maintenance schedules, inspections, checklists, and procedures across the Sewer District.
• Create, communicate, and maintain CMMS and asset management standards, formats, and standard operating procedures.
• Maintain CMMS structures for vertical and horizontal assets to support risk-based asset management based on likelihood and consequence of failure.
• Develop and improve reporting systems, workflows, and customized inspection forms to support operational and asset performance tracking.
• Troubleshoot system and business-process issues with end users and software vendors, and communicate outages and planned downtime to affected parties.
• Develop a mobile-device strategy and implement CMMS mobile-device training.
• Establish system response and recovery plans and maintain software service contracts with vendors.
• Analyze trends and data to identify problems, bottlenecks, and appropriate interventions; evaluate alternatives and recommend courses of action.
• Create, analyze, report, convert, and transfer data using industry-standard or customized GIS/CMMS tools.
• Transform metrics and other data into understandable formats such as diagrams, workflows, and flowcharts for stakeholders.
• Prepare and present data, reports, findings, plans, and recommendations to diverse audiences throughout the Sewer District.
• Meet with internal and external CMMS users to identify and implement system and workflow improvements.
• Assign and manage direct reports responsible for CMMS automated work processes and asset-management reporting capabilities.
• Train, develop, coach, and mentor direct reports and end users; assess performance, provide feedback and training, document discipline issues, and take corrective action as needed.
• Supervise assigned staff and approve time worked and time-off requests in the HRIS.
• Perform other duties of a similar nature as required.

Benefits

• Health insurance coverage
• Retirement planning options through the Ohio Public Employee Retirement System and deferred compensation plans
• Flexible spending accounts
• Employee assistance program
• Free parking at facilities
• Corporate discounts
• Health and wellness program promoting life/work balance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager