Computer Specialist
About The Position
Our client is currently seeking a Computer User Support Specialist to join our team of qualified, diverse individuals. The qualified applicant will become part of our client's Information Technology Service Desk Support and Engineering Services Program for a government healthcare department. The IT Service Desk Technician provides technical assistance to users, answers questions; resolves computer problems for clients via telephone or electronically, and onsite as needed; provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Requirements
- 2 years of experience with a Bachelor’s; 0 years of experience with Masters, or 4 years with High School diploma.
- This position requires US Citizenship and an active clearance.
- 1 year of experience working in a help desk environment with ITSM tools, preferably ServiceNow tools.
Nice To Haves
- Desktop
- Support
- Troubleshooting
- Customer service
- ITSM
- ServiceNow
Responsibilities
- Provides technical assistance to users.
- Answers questions.
- Resolves computer problems for clients via telephone or electronically, and onsite as needed.
- Provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
