Computer Support Specialist

Leader Communications•Washington, DC

1d•Onsite

About The Position

The Computer Support Specialist delivers advanced technical resolution and structural support across organization infrastructures. The role centers on resolving intricate hardware and software anomalies, managing core help desk systems, and fostering technical growth within the internal team. Ensures operational continuity through routine office assistance and multimedia workspace readiness, stepping into dedicated project deployments as business requirements dictate. Individual must be able to attain and maintain a valid US Government Public Trust security clearance to be retained in the position.

Requirements

Bachelor’s degree in information technology, Computer Science, or a closely related field
Minimum of 3-6 years' experience in IT help desk Tier 1 & Tier II
CompTIA Security+ - Required
Microsoft Certified: Endpoint Administrator Associate (or equivalent) - Preferred
Apple Certified IT Professional - Preferred
AWS Certified Cloud Practitioner (or higher-level AWS certification) - Preferred
ITIL Foundation or equivalent certification in service management - Preferred
Certified SysOps Administrator – Associate – R Preferred
Public Trust Required to be US Citizens and have security clearances in accordance with security requirements.
CompTIA Security+ or equivalent baseline security certification.
ITIL Foundation or equivalent certification in framework-driven service delivery.
Microsoft Certified: Endpoint Administrator Associate and Apple Certified IT Professional.
AWS Certified Cloud Practitioner or AWS Certified SysOps Administrator – Associate.
Superior technical diagnostics, troubleshooting logic, and log analysis capabilities.
Exceptional interpersonal delivery, user empathy, and communication under pressure.
Ability to organize critical tasks, shift focus rapidly and meet tight operational deadlines.
Maintaining high responsiveness and calm execution during high-severity system incidents.
Enterprise-level administration, configuration, and structural support for both macOS and Windows operating systems.
Advanced execution of device imaging, modern automated provisioning, and centralized configuration management.
Strict alignment of system configurations with organizational security policies and Zero Trust architecture.
Hands-on capability managing AWS-hosted cloud resources and hybrid identity integration frameworks.
Microsoft Office products
Must have ability to effectively communicate with management and peer.
Must possess excellent written and verbal communication skills.

Nice To Haves

Microsoft Certified: Endpoint Administrator Associate
Apple Certified IT Professional
AWS Certified Cloud Practitioner (or higher-level AWS certification)
ITIL Foundation or equivalent certification in service management
Certified SysOps Administrator – Associate

Responsibilities

Administer and support enterprise-level macOS and Windows operating systems seamlessly.
Utilize Ivanti, KACE, Microsoft Intune, and JAMF for centralized device control.
Deploy software packages, manage configurations, and automate routine operational tasks.
Oversee device imaging, automated provisioning processes, and modern deployment workflows.
Manage and troubleshoot Microsoft Entra ID, Active Directory, and role-based access.
Administer multi-factor authentication (MFA) protocols to safeguard organizational access.
Maintain and support AWS-integrated identity solutions across cloud and hybrid environments.
Lead incident response activities by bridging communication gaps between operational units.
Partner with Service Desk, Network Operations, and Cybersecurity teams.
Drive timely technical investigation, structural escalation, and root-cause remediation.
Off hour/off shift work expected (evenings, nights, weekends, holidays).
Extensive Travel (25%) may be required.
Other administrative or technical assignments as directed by team.
Ability to troubleshoot network incidences and provide a resolution report.
Ability to interact with all team members in a mentoring role, this includes assistance in troubleshooting.