Computer Support Specialist

Chameleon Integrated Services•Washington, DC

3d•Onsite

About The Position

We are a growing information technology company that offers its employees a culture of success, the chance to work on revolutionary federal IT infrastructure, and the opportunity to grow alongside cutting-edge technology that is reshaping the industry. We are seeking forward-thinking candidates that have strong experience in operational support and can help take to the next level in a proactive stance. Chameleon Integrated Services has expertise in operations management, quality systems, data operations and cybersecurity. We secure some of the most sensitive data for the Department of Defense and for other U.S. federal government agencies. We are known for the great care we take with clients and employees, and we believe in promoting from within.

Requirements

Experience utilizing and supporting endpoint management and automation platforms such as Ivanti, KACE, Microsoft Intune, and JAMF to deploy software, manage devices, enforce policies and streamline routine tasks.
Ability to manage and troubleshoot identity and access management services, including Microsoft Entra ID/Active Directory, multi-factor authentication (MFA), role-based access controls, and AWS-integrated identity solutions.
Ability to diagnose and resolve authentication, connectivity, and endpoint performance issues by analyzing system logs, Event Viewer data, macOS Console diagnostics, and other relevant monitoring tools.
Strong understanding of advanced system administration including patch management, baseline configuration, automated imaging processes, and the ability to troubleshoot and improve endpoint deployment workflows.
Strong understanding of cloud and hybrid environment management, with specific experience supporting AWS-hosted resources, identify services, and integrations between on-premises and cloud-based infrastructures.
Strong understanding of Zero Trust security principles, ensuring all endpoint, user, and network interactions follow the organization’s security, compliance, and configuration standards.
Clear and effective communication, including the ability to document technical procedures, create user-friendly guides, and mention Level I technicians to enhance overall Service Desk capability.
Excellent customer service and problem-solving skills and the ability to prioritize tasks to meet tight deadlines while maintaining professionalism and responsiveness.

Nice To Haves

CompTIA Security+
Microsoft Certified Endpoint Administrator Associate (or equivalent)
Apple Certified IT Professional
AWS Certified Cloud Practitioner (or higher-level AWS certification)
ITIL Foundation or equivalent certification in service management
Certified SysOps Administrator - Associate

Responsibilities

Provide enterprise-level administration and support for macOS and Windows operating systems, including imaging, deployment, configuration management, and adherence to organizational security baselines.
Coordinate cross-team incident response activities by working closely with the Service Desk, Network Operations, and Cybersecurity teams to ensure timely investigation, escalation, and remediation of technical issues.
Utilize and support endpoint management and automation platforms such as Ivanti, KACE, Microsoft Intune, and JAMF to deploy software, manage devices, enforce policies and streamline routine tasks.
Manage and troubleshoot identity and access management services, including Microsoft Entra ID/Active Directory, multi-factor authentication (MFA), role-based access controls, and AWS-integrated identity solutions.
Diagnose and resolve authentication, connectivity, and endpoint performance issues by analyzing system logs, Event Viewer data, macOS Console diagnostics, and other relevant monitoring tools.
Perform advanced system administration including patch management, baseline configuration, automated imaging processes, and troubleshoot and improve endpoint deployment workflows.
Manage cloud and hybrid environments, with specific experience supporting AWS-hosted resources, identify services, and integrations between on-premises and cloud-based infrastructures.
Ensure all endpoint, user, and network interactions follow the organization’s security, compliance, and configuration standards based on Zero Trust security principles.
Communicate clearly and effectively, including documenting technical procedures, creating user-friendly guides, and mentoring Level I technicians to enhance overall Service Desk capability.
Demonstrate excellent customer service and problem-solving skills and the ability to prioritize tasks to meet tight deadlines while maintaining professionalism and responsiveness.