Computer Technician

Eversource Energy • Westwood, MA

1d • $48 - $58 • Onsite

About The Position

This function is generally responsible for helping customers (users) perform their business function by troubleshooting their computer hardware or software problems and/or dispatching appropriate support personnel. The Computer Technicians create, update, track and report on entries in the IT ticketing and asset management system. This function is responsible for installing devices such as PC’s, operating systems, and software. These tasks include unpacking components, assembling modules, performing acceptance testing routines, running diagnostic test programs, interpreting results, notifying local management and the responsible supervisor of the results, and recommending and implementing remedial action. The incumbent reviews and coordinates these tasks with other team members to assure minimal overlap and provide prompt/organized response to requests for service.

Requirements

• Certified Netware Administrator (CNA), Microsoft Certified Professional (MCP), or A+ certification.
• A minimum of two years’ experience in the maintenance of computer systems, related peripheral equipment (terminals, printers/plotters) and associated software OR an associate’s degree in engineering or computer technology from a recognized Technical School of Collegiate Grade.
• Working knowledge of Microsoft Office Suite and Windows OS.
• General knowledge of personal computer hardware architecture, peripheral equipment, operating system software, maintenance utilities, diagnostic testing and troubleshooting techniques.
• A valid Massachusetts driver’s license.

Responsibilities

• Helping customers (users) perform their business function by troubleshooting their computer hardware or software problems and/or dispatching appropriate support personnel.
• Creating, updating, tracking and reporting on entries in the IT ticketing and asset management system.
• Installing devices such as PCs, operating systems, and software.
• Unpacking components, assembling modules, performing acceptance testing routines, running diagnostic test programs, interpreting results, notifying local management and the responsible supervisor of the results, and recommending and implementing remedial action.
• Reviewing and coordinating tasks with other team members to assure minimal overlap and provide prompt/organized response to requests for service.
• Responding to emergency situations to meet customers’ needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree