Computer Technician

Sentinel•Phoenix, AZ

1d•Onsite

About The Position

Sentinel is looking for a Computer Technician to assist our customer in supporting their various locations throughout the Phoenix AZ area. The ideal candidate would have experience conducting software upgrades and hardware repairs. This person would provide first-line end-user support, monitoring, prioritizing, and resolving tickets to ensure timely and effective issue resolution, while investigating problems, researching solutions, and documenting actions within a ticketing system. The candidate should be willing to travel locally. This is a contract to hire position, reporting onsite at our client location in Phoenix, AZ.

Requirements

High School Diploma or equivalent required
Minimum of 2 years of IT Help Desk or technical support experience preferred
Strong troubleshooting experience with desktops, laptops, tablets, servers, and switches
Experience with Windows OS, Windows Server, Mac OS, and iOS environments
Knowledge of Active Directory, DNS, print services, and Microsoft 365
Familiarity with Google Chrome OS and G Suite Admin Console
Understanding of Next Generation Firewalls and network troubleshooting
Experience with mobile device management systems
Excellent customer service and communication skills
Ability to prioritize tasks and work independently in a fast-paced environment
Requires frequent standing, walking, sitting, lifting, carrying, pushing, pulling, and other physical activities associated with supporting IT equipment and infrastructure
Must have a car
AZ Driver’s License with a driving record that meets our client’s insurance carrier requirements
Legally authorized to work in the US without sponsorship
Must demonstrate a “can-do” attitude
Display "ACE" factor – Attitude, Compassion, and Enthusiasm

Responsibilities

Provide first-line end-user support, monitoring, prioritizing, and resolving tickets to ensure timely and effective issue resolution.
Investigate problems, research solutions, and document actions within a ticketing system.
Conduct software upgrades and hardware repairs.
Travel locally to support various customer locations.
Transport equipment between locations.