Computer Service Technician

Tusker • Green Bay, WI

7d • $20 - $24 • Onsite

About The Position

We’re looking for a hands-on Computer Service Technician who enjoys diagnosing and fixing technology issues while delivering a great customer experience. In this role, you’ll work with a variety of devices—from laptops and desktops to mobile devices—supporting both retail and business clients.
This is a fast-paced, high-impact role where your ability to troubleshoot efficiently, manage multiple repairs, and communicate clearly with customers will make a real difference.

Requirements

• Experience troubleshooting and repairing computer hardware (break/fix experience preferred)
• Solid knowledge of PC hardware and basic networking concepts
• Familiarity with Windows and Apple operating systems
• Strong problem-solving skills and ability to work independently or as part of a team
• Clear communication skills and ability to explain technical issues in simple terms
• Detail-oriented mindset with a focus on quality and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Comfortable working directly with customers in person and over the phone
• Valid Driver's License

Nice To Haves

• A+ Certification (or willingness to obtain within 90 days)
• Experience with Microsoft 365
• Familiarity with ticketing systems such as ConnectWise Manage
• Experience with OEM repair processes (Apple, HP, Lenovo, Dell)

Responsibilities

• Diagnose, repair, and maintain desktops, laptops, and mobile devices (including Apple and PC products)
• Perform hardware repairs, including device disassembly and part replacement
• Troubleshoot hardware, software, and operating system issues across Windows and Apple environments
• Use vendor tools and systems (Apple, HP, Lenovo, Dell) to complete diagnostics and repairs
• Support walk-in customers by assessing issues, setting expectations, and providing updates
• Manage repair tickets, including documentation, time tracking, and status updates
• Prepare repaired devices for return, including testing and basic setup
• Maintain ongoing communication with customers regarding repair progress
• Occasionally travel locally to support device setup and deployment for clients
• Partner with internal teams to escalate complex issues and ensure timely resolution
• Keep your workspace organized, stocked, and ready for daily operations
• Participate in technical training and certification programs

Benefits

• Opportunity to grow skills through certifications and training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed