Computer Technician II

Berkeley Unified School District • Berkeley, CA

4d • Onsite

About The Position

Under an assigned supervisor, this role is responsible for installing, maintaining, and repairing computer equipment, peripherals, and networks to prevent service interruption. The position also involves installing, supporting, and maintaining a variety of servers for the District, leading, training, and providing work direction to Computer Technician I, and instructing personnel in the operation of computers, peripherals, and related equipment.

Requirements

• Principles and practices of installing and maintaining LAN, Windows and other assigned servers and workstations
• Computer hardware systems and software applications utilized by the District
• Materials, methods and tools used in the operation and repair of computer and network systems
• Record-keeping techniques
• Technical aspects of field of specialty
• Oral and written communication skills
• Laws, rules and regulations related to assigned activities
• Inventory methods and practices
• Proper methods of storing equipment, materials and supplies
• Perform skilled work in the repair, maintenance and installation of a variety of PC and Macintosh computerized equipment and peripherals
• Provide technical assistance to computer systems users
• Install, maintain and repair LAN, Windows and other servers and workstations
• Troubleshoot and repair basic system malfunctions and maintain system operation
• Develop effective training presentations as directed
• Train and provide work direction to assigned personnel
• Research, analyze and recommend new system software and hardware
• Make routine equipment adjustments and perform routine maintenance
• Communicate effectively both orally and in writing
• Prioritize and schedule work
• Maintain records and prepare reports
• Two years of college-level course work in computer science, information technology or related field
• Three years of experience in the installation, maintenance and repair of computer and network systems, servers, peripherals and related equipment
• Valid California driver's license

Nice To Haves

• Serve as primary contact for vCenter/Virtual Machine setup and related issues
• Work with vendors to roll out new services and their infrastructure to the District
• Assist schools in the implementation of networks
• Assist sites with prioritizing equipment and software needs
• Attend web seminars on products to evaluate use for the District
• Conduct end-user training presentations as requested

Responsibilities

• Install, maintain and repair PC and Macintosh computer equipment and related peripherals; review and prioritize work orders
• Install, support and maintain a variety of servers for the District including Windows, OSX and Linux systems; serve as primary contact for vCenter/Virtual Machine setup and related issues; work with vendors to roll out new services and their infrastructure to the District; document use of services
• Install, configure and assist in the use of various operating systems and software applications; troubleshoot and resolve software and hardware related problems; re-install operating systems and other programs as needed
• Participate in the installation, configuration and maintenance of networks and related equipment; assist schools in the implementation of networks; install network hubs, wiring and cables; upgrade network hardware and software as needed; install hub and set up computers and peripheral equipment; utilize diagnostic testing software and equipment to identify causes of networking problems
• Provide user support and training to staff in the operation and care of assigned equipment and software including network access, internet usage, user accounts and data backup; assist schools with the selection and installation of software; create user accounts, unlock accounts, reset passwords and assist in other related activities; assist sites with prioritizing equipment and software needs
• Consult with vendors, service providers and technical support regarding purchase of parts, status of repairs and software and hardware related questions
• Make recommendations regarding the purchase of hardware and software products; analyze and evaluate software and hardware for potential use; submit proposals to site management for approval and action; prepare and process purchase orders; participate in maintaining the technology plan; deliver purchased equipment to sites as directed
• Perform general technology maintenance activities including rack-mounting, power balancing UPS loads, backup tape and drive swapping, and other on-site local terminal work
• Lead, train and provide work direction and guidance to Computer Technician I
• Operate a variety of hand and power tools; drive a vehicle to sites to conduct work
• Maintain inventory of computers and networking equipment; maintain software license inventories; manage the database of systems/network equipment to maintain accurate inventory; maintain records and logs related to assigned activities
• Attend web seminars on products to evaluate use for the District; conduct end-user training presentations as requested; maintain current knowledge of technical advances in the field
• Perform related duties as assigned

Benefits

• Proof of identification for completion of Form I-9, Employment Eligibility Verification, must be submitted at the time of processing for employment.
• All salaries as stated are based on present information and are subject to change.
• Appointments are made at the minimum salary shown in the posting and increases are granted at intervals based on anniversary date.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree