Computer Tech

Steel Dynamics, Inc. • Butler, IN

11d

About The Position

The Computer Tech supports and maintains end-user computing environments by providing hardware, software, and network troubleshooting. The role includes computer deployments, equipment replacements, system imaging, incident response, and routine maintenance. The Computer Tech works closely with users and IT staff to deliver reliable technology services and improve system performance.

Requirements

• Associate's degree in Information Systems or a related field, or 3 years of IT support experience.
• Strong written and verbal communication skills.
• Strong customer service and interpersonal skills.
• Strong time management, organization, and problem-solving skills.
• Must be able to lift 75 lbs.

Nice To Haves

• CompTIA A+ or Network+ certifications.
• Experience with Active Directory (AD), DHCP, DNS, Azure, Office 365, Windows, basic server troubleshooting, and basic networking.

Responsibilities

• Troubleshoot hardware, software, peripherals, network connectivity, and other IT-related issues; escalate complex issues to appropriate IT team members or vendors when necessary.
• Set up user accounts, computers, phones, and other equipment for new employees.
• Assist with Active Directory and Microsoft 365 user and device administration.
• Deploy, replace, and maintain IT equipment.
• Maintain accurate documentation and inventory of IT equipment.
• Assist with IT projects and technology initiatives as needed.
• Follow established IT security policies, procedures, and best practices.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree