Computer Support Technician (2+ Years)

Coffman Engineers, Inc. • Los Angeles, CA

1d • Hybrid

About The Position

Coffman Engineers is seeking a Computer Support Technician with at least two years of experience to join their team in the Los Angeles – Woodland Hills office. The role involves Help Desk support and administration of software such as Microsoft Office 365, Autodesk Products, and Windows 11 Desktop. The ideal candidate will be adept at multitasking in a collaborative team environment. The primary responsibility will be providing desktop support to the LA-OC region, which includes three offices in Orange County, Downtown Los Angeles, and Woodland Hills, serving approximately 86 employees. Some travel to these offices will be necessary for support. A secondary responsibility will include providing remote desktop support to other offices as needed.

Requirements

• Two plus years of desktop support experience.
• Experience working with Windows 11.
• Experience prioritizing and managing support tickets and communicating status of issues and high-priority cases to users and management.
• Strong problem-solving skills and a willingness to learn.
• Positive attitude and strong work ethic.
• Ability to work well in a collaborative team environment.
• In-office support.
• Occasional travel to Downtown or OC is required.

Nice To Haves

• Experience in the A/E/C industry.
• Experience with installing and troubleshooting Autodesk Products.
• Experience working with and deploying Office 365.
• Strong customer service skills.

Responsibilities

• Provide Help Desk support and administration of software such as Microsoft Office 365, Autodesk Products, and Windows 11 Desktop.
• Perform desktop support for the LA-OC region, covering offices in Orange County, Downtown Los Angeles, and Woodland Hills.
• Provide remote desktop support to other offices as needed.
• Prioritize and manage support tickets.
• Communicate the status of issues and high-priority cases to users and management.

Benefits

• Approximate hourly range of – $28.00 - $34.00 based on experience
• Paid overtime at 1.5 times hourly rate
• Competitive end of year discretionary bonus based on company/team/personal performance
• Hybrid Work Schedule (subject to change)
• 401k with maximum of 5% Contribution Matching for 9% Employee Contribution
• Excellent salary
• Comprehensive benefits package
• Desirable location
• Professional office environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed