Computer Support Technician (2+ Years)

Coffman Engineers • Los Angeles, CA

20h • Hybrid

About The Position

Coffman Engineers is seeking a Computer Support Technician with at least two years of experience to join their team in the Los Angeles – Woodland Hills office. The role primarily involves desktop support for the LA-OC region, covering three offices and approximately 86 employees. Occasional travel to these offices will be required. A secondary responsibility includes remote desktop support for other offices as needed. The ideal candidate will be comfortable multitasking in a collaborative team environment and possess experience in Help Desk support and administration of software such as Microsoft Office 365, Autodesk Products, and Windows 11 Desktop.

Requirements

• Two plus years of desktop support experience.
• Experience working with Windows 11.
• Experience prioritizing and managing support tickets.
• Experience communicating status of issues and high-priority cases to users and management.
• Strong problem-solving skills.
• Willingness to learn.
• Positive attitude.
• Strong work ethic.
• Ability to work well in a collaborative team environment.
• Must be able to provide in-office support.
• Occasional travel to Downtown or OC offices is required.

Nice To Haves

• Experience in the A/E/C industry.
• Experience with installing and troubleshooting Autodesk Products.
• Experience working with and deploying Office 365.
• Strong customer service skills.

Responsibilities

• Provide desktop support for the LA-OC region (Orange County, Downtown Los Angeles, and Woodland Hills offices).
• Perform remote desktop support for other offices as needed.
• Administer software including Microsoft Office 365, Autodesk Products, and Windows 11 Desktop.
• Manage and prioritize support tickets.
• Communicate the status of issues and high-priority cases to users and management.

Benefits

• Paid overtime at 1.5 times hourly rate
• Competitive end of year discretionary bonus based on company/team/personal performance
• Hybrid Work Schedule (subject to change)
• 401k with maximum of 5% Contribution Matching for 9% Employee Contribution
• Excellent salary
• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed