Computer Support Technician II
New York University•New York, NY
•$38
About The Position
Provide basic hardware, software, and applications support for a lab or department which may have multiple locations and/or a complex technical environment including specialized technologies or systems that must interface with the network. Monitor and oversee the unit's local area networks (LANs) and PCs, which requires an operational understanding of the unique systems or applications of the unit and their implications/requirements for the technical infrastructure. May provide guidance to junior technical support staff.
Requirements
- High School Diploma or equivalent and some relevant technical training.
- 2+ years of related experience.
- Experience providing customer support in an IT environment.
- Understanding of computing procedures, standards and desktop and network configurations.
- Expertise in systems, network hardware and software.
- Ability to work independently.
- Skills to creatively troubleshoot.
- Ability to express oneself clearly in both oral and written mode.
- Serve as a resource to junior technical support staff on the majority of standard procedures and some non-recurring problems and non-standard situations.
Nice To Haves
- Some college and/or relevant certification.
- Experience providing technology support to a lab or department in a university setting, including knowledge of specialized software, systems or technologies.
Responsibilities
- Provide basic hardware, software, and applications support for a lab or department.
- Monitor and oversee the unit's local area networks (LANs) and PCs.
- Provide guidance to junior technical support staff.
Benefits
- Pay Transparency
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
