Computer Support Assistant

University of Arkansas • Fayetteville, AR

2d • Onsite

About The Position

The Computer Support Assistant serves as front-line support for staff and students in the Student Success Center and supported departments. Primary duties include assisting in system deployments, surplus, and responsiveness to IT support requests. CSAs maintain documentation and communication status of work and requests while maintaining a positive helping relationship with staff, faculty, and students. In addition, CSAs must be willing to learn both software and hardware capabilities of the Student Success Center. The Student Success Center is committed to maintaining a welcoming and inclusive environment in all of its working locations. Some evening and weekend hours may be required as part of this position.

Requirements

• Must be enrolled at the University of Arkansas in current or upcoming classes.
• Cumulative GPA of 2.0 or higher (that is academic probation standard).
• Ability to maintain a high level of customer service while adhering to departmental and university standards.
• Ability to quickly analyze computer system problems or errors.
• Ability to efficiently prioritize technical needs and requirements.
• Moderate understanding of computer system hardware and operating system processes.
• Proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Major in an IT-related field.
• Cumulative GPA 2.5 or higher.
• Customer service experience.
• Good communication skills.

Responsibilities

• Serve as front-line support for staff and students in the Student Success Center and supported departments.
• Assist in system deployments, surplus, and responsiveness to IT support requests.
• Maintain documentation and communication status of work and requests.
• Maintain a positive helping relationship with staff, faculty, and students.
• Learn both software and hardware capabilities of the Student Success Center.

Benefits

• University contributions to health, dental, life and disability insurance
• Tuition waivers for employees and their families
• 12 official holidays
• Immediate leave accrual
• Choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed