Computer Support Specialist
About The Position
The Montana Department of Transportation (MDT) is recruiting for a Computer Support Specialist. Provides technical assistance in support of software, hardware, and networking tools used by employees of the Montana Department of Transportation. Responsible for developing training materials and assists with formal technical and computer training, both in the classroom and one-on-one, for MDT employees. Assist with scheduling, conducting, and coordinating computer software, hardware installation and configuration; perform setup procedures for new equipment and installs, customize, and ensure accurate operation of software packages and hardware on personal computers; customize and troubleshoot applications when problems occur and ensure compliance with MDT network standards. This position is part of a career ladder with career advancement opportunities. Report to the Customer Support Supervisor and does not supervise others.
Requirements
- Bachelor’s degree in computer science, information systems or a related field. OR 4 years of related experience in lieu of a degree.
- 1 year of experience in computer systems administration or information technology support experience, including hardware and software troubleshooting, hardware deployment, software installation, configuration and management.
- Ability to troubleshoot complex problems while providing customer service to employees.
- Knowledge of computer operating systems (such as Microsoft Windows) and principles of computer networking.
- Ability to assist employees with personal computers, printers, scanners and other computer peripherals.
- Must pass a finger-print background investigation as a condition of employment.
- Driver’s record will be verified. Successful applicants will be required to sign a release form which authorizes the Department to obtain the applicant’s permanent driving records.
- Compliance with Mont. Admin. R. 2.6.201, "State Vehicle Use," and MDT Policy #6.03.001, "State Vehicle Use Policy" are conditions of employment.
- Proof of eligibility to work in the United States must be provided if selected for hire.
- Information will be submitted to the Department of Homeland Security and Socal Security Administration for verification via E-Verity.
Responsibilities
- Provides technical assistance in support of software, hardware, and networking tools used by employees of the Montana Department of Transportation.
- Develops training materials and assists with formal technical and computer training, both in the classroom and one-on-one, for MDT employees.
- Assists with scheduling, conducting, and coordinating computer software, hardware installation and configuration.
- Performs setup procedures for new equipment and installs, customizes, and ensures accurate operation of software packages and hardware on personal computers.
- Customizes and troubleshoots applications when problems occur and ensures compliance with MDT network standards.
Benefits
- Culture of public service and a commitment to work/life balance
- Potential hybrid remote work arrangement available
- Health, Dental, and Vision Insurance
- Access to Montana Health Centers, low-cost clinics for state employees and their families
- State Retirement plan and additional savings opportunities (deferred compensation)
- Employees in this position receive overtime compensation or compensatory time for all time in a pay status over 40 hours in a workweek
- Paid vacation, sick leave, and holidays
- Eligibility for Public Service Student Loan Forgiveness
- Benefits apply on first day of employment
- Relocation assistance may be offered to the successful candidate at the time of offer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
