Computer User Support Specialist II

State of Maryland • Baltimore City, MD

3d • Onsite

About The Position

The main purpose of this full-time contractual position will be to plan, coordinate, and support audiovisual (AV) and video teleconferencing (VTC) information technology systems for meetings, events, and hybrid productions. This position will facilitate use of technology hardware and software resources to ensure successful execution of internet and internal meetings, workshops and other events to meet the needs of the MDH. This position will also ensure reliable, high-quality audio and video services that support communication, collaboration, and operations across MDH OET locations.

Requirements

• Graduation from an accredited high school or possession of a high school equivalency certificate.
• One year of experience responding to Help Desk calls from users of computer systems.
• Experience operating computer equipment for data entry, word processing or maintaining information.
• U.S. Armed Forces military service experience as a non-commissioned officer in Cyber and Information Systems classifications or Cyber and Information Systems specialty codes in the Information Technology field of work.

Nice To Haves

• Experience as a Video Technician or in a similar role, preferably in the events, entertainment, or AV industry.
• Strong technical experience working with audiovisual equipment, including cameras, video switchers, LED walls, projectors, and signal processors.
• Experience with live streaming and presentation software, such as ATEM control, OBS, Wirecast, Vimeo Livestream, Adobe suite, Propresenter 7, & Powerpoint, Facebook Live, Instagram Livem Twitch, YouTube Live, TikTok Live.
• Experience troubleshooting technical issues quickly and effectively under pressure, ensuring minimal disruption to events.
• Excellent communication and interpersonal skills, with experience interacting professionally with clients, vendors, and team members.

Responsibilities

• Plan, coordinate, and support audiovisual (AV) and video teleconferencing (VTC) information technology systems for meetings, events, and hybrid productions.
• Facilitate use of technology hardware and software resources to ensure successful execution of internet and internal meetings, workshops and other events.
• Ensure reliable, high-quality audio and video services that support communication, collaboration, and operations across MDH OET locations.
• Be detail-oriented with a focus on quality and customer satisfaction.
• Work evenings, weekends, and holidays as required by event schedules.

Benefits

• Subsidized health benefits coverage for employees and their dependents (if working 30+ hours/week on contract).
• Dental coverage (employee pays full premium).
• Accidental death and dismemberment insurance (employee pays full premium).
• Life insurance (employee pays full premium).
• Leave granted at a rate of one hour for every 30 hours worked, not to exceed 40 hours per calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED