Computer User Support Specialist - Journeyman (Temporary)

TekSynap•, NV

4d•$50,000 - $65,000•Onsite

About The Position

This position will support activities within Special Access Programs (SAPs) supporting Department of Defense (DoD) agencies, such as HQ Air Force, Office of the Secretary of Defense (OSD) and Military Compartments efforts. The position will provide “day-to-day” support for Collateral, Sensitive Compartmented Information (SCI) and Special Access Program (SAP) activities. We are seeking a Journeyman Computer User Support Specialist to join our team supporting 53rd Wing Technology in Nellis AFB, NV. TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.

Requirements

Active Top Secret Clearance with SCI Eligibility
Active IAT I or IAM I certification or ability to obtain within 6 months of hire.
Minimum of 1-3 years of experience in Information Technology or a related field
Prior performance in roles such as System, Network Administrator or Information Technology/Assurance Specialists
Eligibility for access to Special Access Program Information
Willingness to submit to a Counterintelligence polygraph
US Citizen

Nice To Haves

BS degree in Computer Science, Information Technology or equivalent experience preferred

Responsibilities

Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Software installation and support of commercial software and related upgrades.
Update solutions database with applicable resolutions.
Problem solving, hardware/software installation and configuration based on computing standards, and client support for all network and desktop.
Monitors and enforces all IT policies and procedures.
Assist with setting up new users in IDAM and multiple level security LDAP profiles.
Installs and configures computers, monitors, network infrastructure and peripherals such as printers, scanners, and related hardware.
Maintains, upgrades and repairs PCs/laptops and Window desktop applications for all systems.