Computer Support Analyst (7602)

SALVATION ARMY•Alexandria, VA

1d•Onsite

About The Position

This position is responsible for providing technical support to Divisional staff in the use and application of computer technology for their daily functional activities. The role involves acquiring and maintaining knowledge of all computer hardware/software supported by the Information Technology Department, including Windows, Mac OS, and basic networking. Responsibilities include answering questions, resolving complaints, repairing equipment, configuring software, and installing new hardware and peripherals to ensure efficient, timely, and courteous service. The role may also involve designing, coding, and testing computer programs to interface with specific products. Additionally, the incumbent will implement and lead training classes and provide individual end-user training.

Requirements

Three years experience performing computer repair work
Some experience performing individual and classroom training of computer applications preferred
Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Nice To Haves

Associate’s Degree in Information Technology or related field or two years of technical college from an accredited college or university
One or more relevant certifications are preferred upon hire.

Responsibilities

Provides technical support and problem-solving assistance to all computer users on-site and in the field via telephone or remote support software.
Diagnoses problems to determine if it is within the software program, client application, or hardware.
Resolves problems by checking type of computer, software, and client application.
Sets-up and installs personal computers and peripheral equipment.
Builds and installs cable, connects hardware, tests hardware for proper operation, and installs software to recognize and utilize hardware.
Troubleshoots problems associated with the Windows, Mac OS, Internet interface, Office 365 and Adobe products.
Installs optional hardware such as memory chips, modems, math co-processors, emulation boards, and font cartridges; modifies software programs accordingly.
Installs and sets-up various software applications and upgrades; tests installations to ensure proper functioning.
Prioritizes repair work in attempt to meet needs of users; informs users of progress or status of repairs; responds to users in a courteous and tactful manner.
If on-site work is determined to be required, will coordinate with Computer Support Specialists or Network System Administrators for scheduling on-site visits.
Disables computer and peripheral equipment when necessary to relocate or change layout of equipment.
Performs necessary data back-ups before troubleshooting or repairing computers.