HCSS ITS Computer Operator I (Refresh Technician)

UTMB•Galveston, TX

1d•Onsite

About The Position

Responsible for deploying and connecting new computers to end users, transferring end user data, installing software, updating inventory, and keeping track with computer and peripheral equipment. To provide technical, advisory and administrative skills to assist customers in obtaining information, resolving problems and/or obtaining services within a process. To monitor and operate printing and microfiche hardware.

Requirements

No experience required.
Demonstrates the ability to proactively assist customers with their immediate needs
Ability to summarize and analyze data and provide recommendation
Excellent written and verbal communication skills
Ability to facilitate the development of new methods, procedures, services, or operational concepts
Excellent organizational skills
Excellent knowledge of the area work processes, policies, procedures and automated systems
Ability to understand and apply theories and concepts
Ability to maintain effective working relationships
Working knowledge of UTMB's record retention policies and procedures
Ability to create and maintain files maintain files utilizing word processing, spreadsheets, databases, and other computer software packages (e.g., MS Word, Access, Excel)
Standard office equipment

Responsibilities

Unbox/Tag/boxing/palletizing computer equipment when needed
Responsible for checking in/out equipment to IS staff when needed
Receive and stock new equipment as required
Assist with boxing/palletizing all Lease return computer equipment on a monthly basis to meet strict deadlines
Palletize all Surplus computer equipment on a monthly basis to prevent equipment backlog
Input data for reports, and complete routine office forms.
Image/back-up/format pcs for DFS and Surplus
Perform related duties as required.
Coordinates with customer the pick-up and delivery of work when needed.
Assist with Department processes related to intake and returning equipment within Galveston Depot.
Organize own work assignments to maintain and contribute to a smooth, team established workflow.
Adheres to internal controls established for department.
Prepares/compiles reports, creates and maintains records and related documentation utilizing spreadsheets, databases and/or computer software applications.
Assists, recommends, and facilitates the collaborative development of team process change, new programs, and operational planning.
Coordinates compliance with all applicable UTMB, State, and Federal rules and regulations.
Stays current and adheres to applicable laws, rules, regulations, policies and procedures.
Attends and satisfactorily completes required training programs.
Adheres to internal controls and reporting structure.
Performs related duties as required.