ITS Technician I - Computer Support Technician (Site Based)

Douglas County School District•Parker, CO

9d•$25 - $43•Hybrid

About The Position

Provides technical assistance in the use of District technology for school administrative, instructional and support staff. This position is split between three schools: VALE (0.4 FTE, 16 hours per week), Eagle Academy (0.4 FTE, 16 hours per week), and DC Oakes (0.2 FTE, 8 hours per week). The role requires traveling between these three school sites, each with its own unique operating schedule, meaning the selected candidate must be comfortable working varying shifts and hours depending on daily site assignments. The position is for 260 days a year.

Requirements

High School or Equivalent (Required)
Valid Colorado Driver's License
Excellent verbal and written communication skills, including over-the-shoulder coaching.
General Office Equipment
Verbal and written communication skills in English and a demonstrated ability to read and comprehend written/graphic and oral instructions.
Excellent interpersonal relations and oral and written communication skills.
Ability to adapt and be flexible.
Be a team player with the ability to meet the diverse needs of the school community.
Basic computer and software skills.
Is flexible.
Has the ability to work cooperatively with supervisors and co-workers.
Has the ability to perform responsibilities without the necessity of close supervision.
Has the ability to communicate effectively with the school district community.
Has the ability to meet attendance standards and work the hours necessary to perform the essential functions of the job.
Maintains a generally positive attitude.
Observes all District policies and procedures.

Nice To Haves

Certifications: Valid Colorado Driver's License - Colorado Dept of Transportation

Responsibilities

Evaluate, escalate and resolve computer hardware/software problems to determine cause of malfunctions, cost and feasibility of repair and prioritize work requests.
Use the District online ticketing system to create support cases, including all relevant fields and device information.
Maintain an up-to-date, Site-Based inventory of all devices using District device management systems.
Provide support to Site-Based staff relative to District standards, such as BYOD, device enrollment, user account creation, password resets, etc.
Participate in technical training and District CST meetings to maintain skill sets for position effectiveness.
Communicate site needs with the school technology team, plan installation of new hardware/software and upgrading existing technology, act as a liaison between the site and the IT department.
Work with ITS Regional Support Technicians to install specialized software on site equipment as well as evaluate any new hardware/software being considered for school use.
Research and consider new hardware/software requests for the site and escalate to the School Technology Team.
Have an understanding of password systems, group access and user security: identity management, single sign-on, multi-factor authentication, etc.
Monitor, resolve and close electronic work request tickets.
Performs other related duties as assigned or requested.

Benefits

health insurance
vision insurance
dental insurance
health savings account (HSA)
flexible spending accounts (FSA)
District paid and voluntary additional (supplemental) life and accidental death and dismemberment insurance
short and long-term disability
critical illness and accident voluntary insurance
employee assistance program (EAP)
voluntary 401(k)
403(b)
457 retirement plan options
paid vacation
sick time
personal time