Site Computer Technician I

Conejo Valley Unified School District • Thousand Oaks, CA

1d • Onsite

About The Position

This is the entry-level class in the Technology Services series, distinguished by the performance of the more routine tasks and duties in the provision of computer support services and the focus on site desktop and computer lab hardware and software. On-the-job training is provided in order to enable incumbents to carry-out a narrow range of technical duties independently, with limited need for supervision and direction. As experience is gained, incumbents may perform a wider range of installation and service requests and problem resolution assignments. The position assists and trains users in the proper operations of computer systems and various software packages, and serves as a liaison between the school sites and the District Technology Services Department. Technology Services job classes assigned to the District Office are primarily responsible for installation, maintenance and administration of District-wide infrastructure and applications.

Requirements

• Equivalent to the completion of the twelfth grade supplemented by specialized training in computer science, information systems, or a related field.
• One (1) year of experience in operating computers of the the type and size utilized by the District.
• Valid California Class C Driver's License
• Knowledge of methods and techniques for the installation and configuration of PC hardware, operating systems, network connectivity, including the relationship and usage of various input and output component, and physical elements of the network including cabling and connections.
• Knowledge of basic principles and practices of computer platform and network operating systems as those used by the District and school sites.
• Knowledge of protocols and procedures for setting up new equipment, troubleshooting and performing routine maintenance.
• Knowledge of standard software packages, including word processing, spreadsheet, presentation, graphics and database programs and instructional packages utilized by the District.
• Knowledge of communication skills to provide individual instruction and technical assistance on the use of PC-based software for business, education, internet, utility, and connectivity.
• Knowledge of oral and written communication skills that enables one to document technical procedures.
• Knowledge of telephone techniques and etiquette.
• Knowledge of interpersonal skills using tact, patience and courtesy.
• Ability to apply technical knowledge for the purpose of installing, configuring, and troubleshooting networked computer workstations, systems, and related components, such as cards and drivers.
• Ability to deliver one-on-one and small group training in the use of microcomputers and administrative and instructional software.
• Ability to learn and apply rules and protocols in operating computer systems and networks.
• Ability to analyze situations accurately and adopt an effective course of action.
• Ability to comprehend and follow directions given verbally and in writing.
• Ability to demonstrate mental acuity sufficient to perform the essential functions of the position.
• Ability to establish and maintain highly effective customer-focused working relationships with users, administrators, teachers, students, other District and site staff, vendors, parents and others encountered in the course of work.
• Ability to meet schedules and time lines.
• Ability to be motivated to produce high quality work product.
• Ability to maintain a work pace appropriate to the position.

Nice To Haves

• On-the-job training is provided in order to enable incumbents to carry-out a narrow range of technical duties independently, with limited need for supervision and direction. As experience is gained, incumbents may perform a wider range of installation and service requests and problem resolution assignments.

Responsibilities

• Install, configure, and maintain personal computers, printers, hardware, devices and other peripheral equipment.
• Establish and configure connectivity of computer and related devices to the District-wide network.
• Update existing security software on networks and workstations and test for potential system viruses and security problems.
• Initiate troubleshooting to resolve network hardware and operations problems, including but not limited to connectivity, internet access, electronic mail and file servers; refer more complex problems to Technology Services staff and/or vendors for resolution.
• Implement protocols and procedural controls for operation of the network systems; set up student and staff accounts onto local networks.
• Perform various technical computer and peripheral repair duties that include, but are not limited to diagnosing failures and isolating faulty parts, repairing or replacing parts, and verifying and testing for correct operations.
• Install and configure standard administrative software in accordance with established criteria, and authorized instructional and educational software; test software to ensure compatibility with the current operating environment and equipment capability; configures software to communicate with peripherals computer equipment.
• Provide technical assistance to teachers, staff, and students on using computers and software programs including remote access and on the proper use of peripheral electronic equipment used to enhance presentations and viewing.
• Confer with site users and District Technology Services staff to determine school site's software and hardware requirements and desired output, resolve problems, and provide support and assistance.
• Develops and maintains up-to-date documentation supporting assigned and related areas of responsibility.
• May set up and test the working condition of audio-visual equipment used to support computer-aided instruction.
• Performs other job-related duties as assigned.

Benefits

• Successful completion of a physical examination, if applicable
• Tuberculosis examination
• CA DOJ and FBI livescan/background clearance
• Proof of eligibility to work in the United States
• Advanced step placement may be possible based on additional qualifying experience, additional related education, or evidence of currently receiving a salary greater than the first step of the salary for the classification.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED