Join a dynamic team supporting the customer’s launch site. Responsibilities: Receives tracks and responds to problems reported by customers (e.g. problems impacting multiple users, such as a platform outage). Communicates with customers, IT service providers, and technical components to fully understand problems. Research problems by accessing internal and external knowledge bases (vendor websites, internal engineering websites, and vendor documentation) and/or discussion with peers. Develops and recommends alternatives or long-term solutions to recurring problems. Defines, collects, and implements customer computer engineering requirements for multiple small and mid-scale projects or for a single large-scale project. Designs and develops engineering solutions to meet customer requirements (e.g. to include writing, maintaining, testing, integrating, and implementing software, hardware, and associated documentation). Provides alternative design options to meet customer requirements. Determines hardware and software components. Builds computing environment infrastructure. Develops procedures for installation of hardware, software, or network components.
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Job Type
Full-time
Career Level
Mid Level