Component Rebuild Center Manager

Carolina CAT - Construction•Charlotte, NC

2d•Onsite

About The Position

Join the Carolina Cat Team. As a family-owned company under our fourth generation of leadership, we have built our business based on the principles of trust, integrity, and a desire to help our customers and employees succeed. Since 1926, we’ve supported our communities by supplying equipment for critical infrastructure and commerce and by donating our time and resources to area nonprofits. We make smart investments in our company and continuously improve as part of our vision to be a trailblazing company that’s built to last. We’re looking for hard-working, team-oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we’re committed to providing a work experience that helps our team grow to their full potential. Collectively, our employees work together to make a difference for our customers, our communities, and our company. Learn more about what it means to become a team member with Carolina Cat.

Requirements

Four-year BA/BS degree preferably in business management with 6 years similar experience with at least 2 years management or supervisor experience.
Two-year technical school graduate with approximately 8 years similar experience with at least three as a Group Leader.
High school graduate with approximately 10 years mechanical experience with at least four as a Group Leader.
Candidates with hands-on experience is strong preferred as assisting technicians with technical issues is a requirement.
Self-directed, personable, service oriented individual with technical aptitudes who is self-motivated, well organized, mature and possesses sound business sense.
Good customer relations are a must.
Intermediate PC skills (DBSi, Microsoft Word/Outlook/Excel).

Responsibilities

Directs and controls the service department to ensure an efficient and profitable operation to support branch and corporate objectives, and by maintaining the highest quality of service to the customer.
Develops, monitors, and manages annual budgets and objectives for P/S.
Ensures quality repair work and superior customer satisfaction.
Timely resolution of customer complaints and disputes.
Administers service policy and warranty.
Supervises and evaluates service employees and staff work performance.
Responsible for the harmony and safe working conditions of the department.
Accountable for the actions of department employees and is responsible for overall employee wellbeing and attitude.
Works closely with the other managers to assure employees have an avenue to discuss issues and concerns, including disciplinary issues as well as day to day issues.
Responsible for the day-to-day operations and management of the physical service facility/buildings.
Oversees the maintenance and repair of all structures and their systems (i.e. HVAC, electrical, water, sewer, etc.).
Works closely with the Facility Manager to resolve problems.
Prepares capital budgets for the service facilities with the help of the Branch Manager and Operations Direct.
Assists with overseeing any construction projects in the department, including day-to-day management and planning.
Communicates to other managers, division managers, or facility manager as required.
Implements continuous improvement behaviors which result in the improvement of existing processes or development of new processes leading to greater efficiency.
Implements and manages change while simultaneously championing other lean philosophies.
Facilitates Daily SQDC Meetings and updates all materials as needed, conducts problem solving activities and implements countermeasures.
Identifies and assists with Leader Standard Work for department leadership.
Other duties as assigned.