Marriott Springfield Downtown - Complimentary PM Attendant

Aimbridge Hospitality•Springfield, MA

About The Position

The Complimentary PM Attendant helps create a welcoming guest experience by maintaining clean, stocked, and organized dining and service areas; preparing and serving food and beverages; answering guest questions; and responding to requests. The role includes refreshing buffet stations, clearing tables, supporting dishwashing and restocking as needed, and handling basic cashiering and payment transactions. The attendant is expected to maintain food safety and cleanliness, work collaboratively, and remain professional during busy periods. The posting title identifies a PM position, while the supplied description refers to an AM attendant and breakfast service.

Requirements

High school diploma or equivalent preferred.
Prior food and beverage or hospitality experience is a plus.
Strong communication skills and a collaborative approach.
Ability to lift and carry items weighing 20–50 pounds and stay on one's feet throughout the shift.
Ability to multitask and remain calm and professional during busy periods.

Nice To Haves

Prior experience in food and beverage or hospitality.
High school diploma or equivalent.

Responsibilities

Greet guests warmly and answer questions about hotel amenities and breakfast options; share information about local attractions.
Prepare and serve breakfast items and beverages, including specialty drinks.
Maintain food safety, cleanliness, and brand standards in service areas.
Keep service areas clean, organized, and stocked; clear tables and refresh buffet stations.
Anticipate guest needs and respond to special requests or issues with calm, practical solutions.
Assist teammates with tasks such as dishwashing, restocking, and tidying.
Perform basic cashiering, process payments, and maintain transaction records.
Lift and carry items weighing 20–50 pounds and remain active throughout the shift.