Compliance Specialist

Associa • Williamsburg, VA

7d

About The Position

Associa is hiring a Compliance Specialist to support a large-scale HOA community in Williamsburg. The role helps ensure the community is well cared for through documentation, data entry, report generation, follow-up, and collaboration with homeowners and the internal team. The specialist meets and builds rapport with homeowners, inspects community grounds and subdivisions, investigates concerns, documents findings, submits reports, and follows up on corrective actions or maintenance repairs. The position also involves communicating findings to the general manager, homeowners, committee members, and board members. Other duties may be assigned.

Requirements

• High school diploma or GED.
• At least 2 years of office, clerical, customer service, or administrative assistant experience.
• Customer-service-driven and team-oriented approach.
• Excellent written and spoken communication skills.
• Knowledge of conflict-resolution techniques.
• Attention to detail and organization.
• Proactive communication style with strong follow-up and follow-through skills.
• Takes ownership and initiative and works proactively.
• Proficiency with Microsoft Word, Excel, and Outlook.

Responsibilities

• Meet and greet homeowners, engage with them, and build rapport.
• Walk and inspect community grounds and subdivisions using a list of inspection items.
• Investigate homeowner complaints, violations, maintenance concerns, and community safety, code, and compliance matters.
• Notate and document findings.
• Submit reports.
• Follow up to ensure corrections or maintenance repairs are completed.
• Communicate and follow up with the GM, homeowners, committee members, and board members regarding findings.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED