Compliance QA Program Manager

Block•Bay Area, CA, United States of America, CA

6d•$135,800 - $245,400

About The Position

The Compliance QA Program Manager will join the independent Compliance Quality Oversight team, which evaluates and assures the health and effectiveness of AML/CFT and Sanctions Program execution across Compliance Operations. The team is hiring program managers focused on cryptocurrency and sanctions to provide appropriate oversight, sampling, review, and coverage of relevant typologies, risks, and themes; report error rates; and establish corrective-action frameworks. The role drives continuous improvement in these compliance programs. The position applies the quality assurance framework to cryptocurrency and sanctions compliance decisions, partners with BSA/CFT and Sanctions Program Owners on action-oriented program reporting, monitors metrics and elevates risks and insights, and helps ensure quality standards keep pace with product expansion and regulatory changes. The Program Manager also works with quality program managers and leadership to maintain the framework, uphold program standards, and represent the team to partners.

Requirements

At least 8 years of experience in BSA/AML/KYC compliance and compliance operations at a financial services firm; payments or fintech experience is preferred.
Track record of influencing enterprise-wide compliance programs and advising executive leadership on complex matters.
Strong knowledge of compliance regulations, risks, and typologies, with an analytical, metrics-driven approach to developing substantiated solutions.
Excellent written and verbal communication skills.
Organizational skills to manage competing priorities in an agile, fast-paced environment.
Ability to work independently at a high level and effectively with team members at all levels.
Demonstrated AI fluency: framing ambiguous compliance problems for AI, critically evaluating outputs for gaps, bias, or risk, and using AI to accelerate execution without compromising quality or compliance standards.

Nice To Haves

Relevant certifications such as CAMS, CFE, CFCS, or CRCM.
Exposure to AI/ML-driven compliance or risk-decisioning tools.
Experience in payments or fintech.

Responsibilities

Own end-to-end application of the quality assurance framework to cryptocurrency and sanctions compliance decisions.
Partner with BSA/CFT and Sanctions Program Owners to provide comprehensive, action-oriented reporting on program implementation.
Monitor key metrics, surface insights, risks, and themes, and drive accountability to improve outcomes.
Ensure quality standards keep pace with Block's expanding product roadmap and evolving regulatory requirements.
Work with Quality Program Managers and leadership to maintain the quality assurance framework, uphold program standards, and represent the team to partners.
Support oversight, sampling, review, risk and typology coverage, error-rate reporting, and corrective-action frameworks for cryptocurrency and sanctions risks.