Compliance Officer - Onsite

Millenniumsoft • Doral, FL

5d • Onsite

About The Position

This is a contract position for a Compliance Officer with the FL-DBPR-Condominiums, Timeshares and Mobile Homes division. The assignment is approximately 11 weeks in length. The role involves contacting constituents and complainants to discuss filed complaints, analyzing issues by comparing them with state statutes, and communicating with the public. Responsibilities include advising complainants of the Division's jurisdiction and reasons for case closure, providing resources or referrals, sending written correspondence, and documenting actions in the Versa and OnBase systems.

Requirements

• Communicate verbally and in writing appropriately
• Read and interpret Florida statutes
• Previous experience working with the public in a professional work environment
• Exceptional organizational skills
• Commit to the project timeline
• Ability to speak and understand English
• High school diploma
• Excellent written and oral communication with the public
• Ability to read and interpret Florida State Statutes
• Experience working with the public in a professional work environment
• Experience working with the public and analyzing complaints

Nice To Haves

• Experience using Versa
• Experience using OnBase system
• Bachelors Degree

Responsibilities

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED